As of July 01, 2026, the average salary for a CRM System Support II in the United States is $90,390 per year, which breaks down to an hourly rate of $43.
However, a CRM System Support II's salary can vary significantly. Here’s a look at the typical salary range:
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A CRM System Support II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a CRM System Support II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| CRM Support Specialist I | 0-2 years | $81,738 |
| CRM System Support II | 2-4 years | $90,359 |
| CRM User Support Administrator III | 4-7 years | $103,356 |
| CRM Support Specialist IV | 7+ years | $113,899 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract CRM System Support IIs. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Customer Service | 5.27% |
| Data Quality | 1.02% |
| Salesforce CRM | 0.84% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Sales Operations
|
$96,717 |
7%
|
|
Customer Success
|
$95,813 |
6%
|
|
Leadership
|
$94,910 |
5%
|
|
Insight
|
$94,910 |
5%
|
|
Customer Engagement
|
$94,006 |
4%
|
|
API
|
$93,102 |
3%
|
CRM System Support II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $101,100. While startup companies pay approximate $85,501.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $85,501 |
| Growth Stage | 51~500 | $90,430 |
| Established | 501~5000 | $97,632 |
| Enterprise | 5000+ | $101,100 |
For CRM System Support II roles, the industry you choose can affect earning potential by as much as 60% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Construction sectors offer the strongest compensation, at 30% above the average. In contrast, CRM System Support positions in Telecom or Hospitality & Leisure typically offer lower base pay, as these industries often view CRM System Support II as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $117,507 | $56.0 | 30% |
| Construction | $112,988 | $54.0 | 25% |
| Insurance | $108,468 | $52.0 | 20% |
| Business Services | $103,948 | $50.0 | 15% |
| Retail & Wholesale | $103,948 | $50.0 | 15% |
Understanding how a CRM System Support II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on July 01, 2026Promotions are the fastest way to increase your earnings. As a CRM System Support II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.
| Next Step Role | Estimate Salary | Projected Raise |
|---|---|---|
| CRM User Support Administrator III | $103,400 | 14% |
| Enterprise Data Management Analyst III | $109,900 | 22% |
| Database Administration - Senior | $117,000 | 29% |
| Enterprise Resource Planning Administrator III | $116,200 | 29% |
Salaries for a CRM System Support II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $92,864 in 2023 to around $92,251 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of CRM System Support II salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
View More
|
| 2023 | $92,864 |
| 2024 | $92,975 |
| 2025 | $92,251 |
| 2026 |
View More
|
| 2027 |
View More
|
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Compensation PlanningHere are companies hiring for CRM System Support II and their salaries, click below for more details.
Ready to take the next step in your career? Browse thousands of current CRM System Support II job openings on our job board. Use the search bar below to find your perfect match.
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The Aerospace & Defense industry offers the highest average compensation for CRM System Support II roles, with salaries approximately 30% above the market median.
Working in customer relationship management (CRM) can indeed be demanding and stressful. You must manage various tasks, interact with diverse customers, and adhere to tight deadlines. Additionally, staying updated with the latest trends and technologies is crucial. Salaries in this field range from $77,990 to $93,790, reflecting the responsibilities and challenges involved.
Customer support agents in the US typically earn between $77,990 and $93,790 annually, with a median salary of $86,190. This reflects a more competitive pay scale compared to traditional roles, highlighting the importance of customer relationship management in today's business landscape.
CRM roles can be considered high-paying, with salaries ranging from ₹77,990 to ₹93,790 annually. The midpoint salary is ₹86,190, indicating a competitive compensation structure. This suggests that CRM professionals can earn significantly more than the average salary of ₹20,000 per month reported in some regions.
Yes and no. The difficulty of being a customer service agent largely depends on individual personality, resilience, and company culture. Some thrive in this fast-paced, problem-solving environment, finding it rewarding. With salaries ranging from $77,990 to $93,790, it can also be a financially rewarding career for those who excel in it.
The salary for Customer Relationship Management roles typically ranges from £77,990 to £93,790, with a mid-point average of £86,190. This reflects the competitive nature of the field and the importance of effective user support in driving customer satisfaction and business success.
The highest paying customer service roles include positions like Client Relations Specialist and Account Coordinator, with salaries ranging from $77,990 to $93,790. These roles often require strong communication skills and experience in managing customer relationships, making them lucrative options in the customer service field.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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