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CRM System Support II Salary in the United States

How much does a CRM System Support II make in the United States?

As of September 01, 2026, the average salary for a CRM System Support II in the United States is $90,390 per year, which breaks down to an hourly rate of $43.

However, a CRM System Support II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $103,190
  • Majority Range (25th-75th percentile): $81,390 to $97,090
  • Entry-Level (10th percentile): $73,196
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence CRM System Support II Salaries

A CRM System Support II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location and company size can directly affect your earning potential.

How Do CRM System Support II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract CRM System Support IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $100,090.
  • California: $99,690.
  • Massachusetts: $98,390.

Top Paying Cities for CRM System Support IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $113,990
  • San Francisco: $112,790
  • Oakland: $110,390

What Skills Can Increase a CRM System Support II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 5.27% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Data Quality (Mentioned in 1.02% Job Postings): Data quality refers to the condition of a set of values of qualitative or quantitative variables. There are many definitions of data quality but data is generally considered high quality if it is "fit for [its] intended uses in operations, decision making and planning". Alternatively, data is deemed of high quality if it correctly represents the real-world construct to which it refers. Furthermore, apart from these definitions, as data volume increases, the question of internal data consistency becomes significant, regardless of fitness for use for any particular external purpose. People's views on data quality can often be in disagreement, even when discussing the same set of data used for the same purpose. Data cleansing may be required in order to ensure data quality.
  • Salesforce CRM (Mentioned in 0.84% Job Postings): Managing relationships and interactions with customers to drive growth and increase the volume of sales in our business.
Skills Demand Percentage
Customer Service 5.27%
Data Quality 1.02%
Salesforce CRM 0.84%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a CRM System Support II's salary.

  • Sales Operations: Can increase your salary by up to 7%.
  • Customer Success: Can increase your salary by up to 6%.
  • Leadership: Can increase your salary by up to 5%.
Skill Salary Salary % Increase
Sales Operations $96,717
7%
Customer Success $95,813
6%
Leadership $94,910
5%
Get Latest Data

CRM System Support II Salary by Company Size: Startups vs. Enterprise

CRM System Support II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $101,015. While startup companies pay approximate $85,448.

CRM System Support II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $85,448
Growth Stage 51~500 $90,370
Established 501~5000 $97,542
Enterprise 5000+ $101,015

CRM System Support II Salary by Industry: Top Paying Sectors

For CRM System Support II roles, the industry you choose can affect earning potential by as much as 60% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Construction sectors offer the strongest compensation, at 30% above the average. In contrast, CRM System Support positions in Telecom or Hospitality & Leisure typically offer lower base pay, as these industries often view CRM System Support II as a support function rather than a direct revenue driver.

The top paying industries for a CRM System Support II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense$117,507$56.030%
Construction$112,988$54.025%
Insurance$108,468$52.020%
Business Services$103,948$50.015%
Retail & Wholesale$103,948$50.015%

CRM System Support II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a CRM System Support II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$81,390
Average $90,390/year
$97,090
$6,783
Average $7,533/month
$8,091
$1,565
Average $1,738/week
$1,867
$39
Average $43/hour
$47
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $97,090 $8,091 $1,867 $47
Average $90,390 $7,533 $1,738 $43
25th Percentile $81,390 $6,783 $1,565 $39

CRM System Support II Salary Growth & Career Path

CRM System Support II

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a CRM System Support II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
CRM User Support Administrator III $103,400 14%
Enterprise Data Management Analyst III $109,800 21%
Database Administration - Senior $117,000 29%
Enterprise Resource Planning Administrator III $116,200 29%

Most common benefits for CRM System Support II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for CRM System Support II

Here are companies hiring for CRM System Support II and their salaries, click below for more details.

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FAQ about CRM System Support II

1. What industry pays the highest salary for CRM System Support II?

The Aerospace & Defense industry offers the highest average compensation for CRM System Support II roles, with salaries approximately 30% above the market median.

2. Is CRM a stressful job?

Working in customer relationship management (CRM) can indeed be demanding and stressful. You must manage various tasks, interact with diverse customers, and adhere to tight deadlines. Additionally, staying updated with the latest trends and technologies is crucial. Salaries in this field range from $77,990 to $93,790, reflecting the responsibilities and challenges involved.

3. How much do customer support agents make in the US?

Customer support agents in the US typically earn between $77,990 and $93,790 annually, with a median salary of $86,190. This reflects a more competitive pay scale compared to traditional roles, highlighting the importance of customer relationship management in today's business landscape.

4. Is CRM a high paying job?

CRM roles can be considered high-paying, with salaries ranging from ₹77,990 to ₹93,790 annually. The midpoint salary is ₹86,190, indicating a competitive compensation structure. This suggests that CRM professionals can earn significantly more than the average salary of ₹20,000 per month reported in some regions.

5. Is customer service agent a hard job?

Yes and no. The difficulty of being a customer service agent largely depends on individual personality, resilience, and company culture. Some thrive in this fast-paced, problem-solving environment, finding it rewarding. With salaries ranging from $77,990 to $93,790, it can also be a financially rewarding career for those who excel in it.

6. What is the salary of CRM roles?

The salary for Customer Relationship Management roles typically ranges from £77,990 to £93,790, with a mid-point average of £86,190. This reflects the competitive nature of the field and the importance of effective user support in driving customer satisfaction and business success.

7. What is the highest paying customer service?

The highest paying customer service roles include positions like Client Relations Specialist and Account Coordinator, with salaries ranging from $77,990 to $93,790. These roles often require strong communication skills and experience in managing customer relationships, making them lucrative options in the customer service field.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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