Customer Service and Support Team Leader Salary in New York, New York
Customer Service and Support Team Leader Salary in New York, NY
How much does a Customer Service and Support Team Leader make in New York, NY? The average Customer Service and Support Team Leader salary in New York, NY is $73,510 as of April 24, 2024, but the range typically falls between $65,060 and $83,310. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service and Support Team Leader Salary | $57,367 | New York,NY | April 24, 2024 |
| 25th Percentile Customer Service and Support Team Leader Salary | $65,060 | New York,NY | April 24, 2024 |
| 50th Percentile Customer Service and Support Team Leader Salary | $73,510 | New York,NY | April 24, 2024 |
| 75th Percentile Customer Service and Support Team Leader Salary | $83,310 | New York,NY | April 24, 2024 |
| 90th Percentile Customer Service and Support Team Leader Salary | $92,232 | New York,NY | April 24, 2024 |
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Job Description
The Customer Service and Support Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Service and Support Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Service and Support Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Customer Service and Support Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Customer Service and Support Team Leader typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
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Hannaford - , NYHannaford - USA-NY-Ballston Lake-43 Round Lake Road [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy,...- 2 Days Ago
Career Path for this job
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Down a level:
Customer Care Representative IV
5 - 7 years experience
High School Diploma or Technical Certificate -
This Job:
Customer Service and Support Team Leader
2 + years experience
Bachelor's Degree -
Up a level:
Customer Care Supervisor
3 + years experience
Bachelor's Degree
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About New York, New York The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estim....More
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