How much does a Customer Service Coaching and Training Supervisor make in Chicago, IL? The average Customer Service Coaching and Training Supervisor salary in Chicago, IL is $77,900 as of March 26, 2024, but the range typically falls between $64,500 and $99,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Coaching and Training Supervisor Salary | $52,300 | Chicago,IL | March 26, 2024 |
25th Percentile Customer Service Coaching and Training Supervisor Salary | $64,500 | Chicago,IL | March 26, 2024 |
50th Percentile Customer Service Coaching and Training Supervisor Salary | $77,900 | Chicago,IL | March 26, 2024 |
75th Percentile Customer Service Coaching and Training Supervisor Salary | $99,100 | Chicago,IL | March 26, 2024 |
90th Percentile Customer Service Coaching and Training Supervisor Salary | $118,401 | Chicago,IL | March 26, 2024 |
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The Customer Service Coaching and Training Supervisor prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Coaching and Training Supervisor creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Coaching and Training Supervisor assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Coaching and Training Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Customer Service Coaching and Training Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
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About Chicago, Illinois Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third mos....More
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