Customer Service/Retention Manager Salary in Malden, Massachusetts
Customer Service/Retention Manager Salary in Malden, MA
How much does a Customer Service/Retention Manager make in Malden, MA? The average Customer Service/Retention Manager salary in Malden, MA is $101,763 as of March 26, 2024, but the range typically falls between $90,853 and $117,293. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service/Retention Manager Salary | $80,920 | Malden,MA | March 26, 2024 |
| 25th Percentile Customer Service/Retention Manager Salary | $90,853 | Malden,MA | March 26, 2024 |
| 50th Percentile Customer Service/Retention Manager Salary | $101,763 | Malden,MA | March 26, 2024 |
| 75th Percentile Customer Service/Retention Manager Salary | $117,293 | Malden,MA | March 26, 2024 |
| 90th Percentile Customer Service/Retention Manager Salary | $131,432 | Malden,MA | March 26, 2024 |
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Job Description
The Customer Service/Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Service/Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Service/Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Service/Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service/Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
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About Malden, Massachusetts
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Level of Education
- Customer Service/Retention Manager Salaries with No Diploma
- Customer Service/Retention Manager Salaries with a High School Diploma or Technical Certificate
- Customer Service/Retention Manager Salaries with an Associate's Degree
- Customer Service/Retention Manager Salaries with a Bachelor's Degree
- Customer Service/Retention Manager Salaries with a Master's Degree or MBA
- Customer Service/Retention Manager Salaries with a JD, MD, PhD or Equivalent
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About Malden, Massachusetts Malden is a city in Middlesex County, Massachusetts, United States. At the time of the 2010 United States Census, the population was at 59,450 people.....More
Malden, Massachusetts area prices were up 2.5% from a year ago View the Cost of Living in Malden, Massachusetts
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