Customer Service/Retention Supervisor Salary in Massachusetts
Customer Service/Retention Supervisor Salary in Massachusetts
How much does a Customer Service/Retention Supervisor make in Massachusetts? The average Customer Service/Retention Supervisor salary in Massachusetts is $66,940 as of March 26, 2024, but the range typically falls between $58,810 and $80,280. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service/Retention Supervisor Salary | $51,408 | MA | March 26, 2024 |
| 25th Percentile Customer Service/Retention Supervisor Salary | $58,810 | MA | March 26, 2024 |
| 50th Percentile Customer Service/Retention Supervisor Salary | $66,940 | MA | March 26, 2024 |
| 75th Percentile Customer Service/Retention Supervisor Salary | $80,280 | MA | March 26, 2024 |
| 90th Percentile Customer Service/Retention Supervisor Salary | $92,425 | MA | March 26, 2024 |
Diamond Heating & AirTemp Alaska - Anchorage, AK
Brightkey, Inc - Annapolis, MD
Customer Service Representative
Euro Foods Inc DBA Citterio USA - Freeland, PA
CUSTOMER SERVICE REPRESENTATIVE ONLINE BANKING - ONSITE (MIRAMAR, FL or KEY WEST, FL)
First State Bank of the Florida Keys - Hollywood, FL
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Job Description
The Customer Service/Retention Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Supervisor typically reports to a supervisor or manager. The Customer Service/Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Service/Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Customer Service Escalation Manager
4 - 7 years experience
Bachelor's Degree -
This Job:
Customer Service/Retention Supervisor
3 + years experience
Bachelor's Degree -
Up a level:
At Risk Customer Support Manager
5 + years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Customer Service/Retention Supervisor
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $64,537 | Date Updated March 26, 2024 |
| Location Barnstable, MA | Avg. Salary $65,213 | Date Updated March 26, 2024 |
| Location Fitchburg, MA | Avg. Salary $65,583 | Date Updated March 26, 2024 |
| Location Hyannis, MA | Avg. Salary $64,967 | Date Updated March 26, 2024 |
| Location Leominster, MA | Avg. Salary $64,783 | Date Updated March 26, 2024 |
| Location Malden, MA | Avg. Salary $68,966 | Date Updated March 26, 2024 |
| Location Methuen, MA | Avg. Salary $65,706 | Date Updated March 26, 2024 |
| Location Newton, MA | Avg. Salary $68,966 | Date Updated March 26, 2024 |
| Location Revere, MA | Avg. Salary $68,966 | Date Updated March 26, 2024 |
| Location Weymouth, MA | Avg. Salary $67,182 | Date Updated March 26, 2024 |
About Massachusetts
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Level of Education
- Customer Service/Retention Supervisor Salaries with No Diploma
- Customer Service/Retention Supervisor Salaries with a High School Diploma or Technical Certificate
- Customer Service/Retention Supervisor Salaries with an Associate's Degree
- Customer Service/Retention Supervisor Salaries with a Bachelor's Degree
- Customer Service/Retention Supervisor Salaries with a Master's Degree or MBA
- Customer Service/Retention Supervisor Salaries with a JD, MD, PhD or Equivalent
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Salary estimation for Customer Service/Retention Supervisor at companies like : 2739 Bruxelles St, Fleet Line Insurance, Moon Holdings LLC
