How much does a Customer Service Training Manager - Call Center make in Illinois? The average Customer Service Training Manager - Call Center salary in Illinois is $101,090 as of April 24, 2024, but the range typically falls between $83,660 and $116,970. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $67,791 | IL | April 24, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $83,660 | IL | April 24, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $101,090 | IL | April 24, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $116,970 | IL | April 24, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $131,428 | IL | April 24, 2024 |
The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Cicero, IL | Avg. Salary $103,650 | Date Updated April 24, 2024 |
Location Mount Prospect, IL | Avg. Salary $103,254 | Date Updated April 24, 2024 |
Location Abingdon, IL | Avg. Salary $93,571 | Date Updated April 24, 2024 |
Location Adair, IL | Avg. Salary $94,460 | Date Updated April 24, 2024 |
Location Addieville, IL | Avg. Salary $95,943 | Date Updated April 24, 2024 |
Location Addison, IL | Avg. Salary $103,254 | Date Updated April 24, 2024 |
Location Akin, IL | Avg. Salary $93,077 | Date Updated April 24, 2024 |
Location Albany, IL | Avg. Salary $92,287 | Date Updated April 24, 2024 |
Location Albers, IL | Avg. Salary $95,943 | Date Updated April 24, 2024 |
Location Albion, IL | Avg. Salary $90,903 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Illinois Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More
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