As of December 01, 2024, the average annual pay of Guest Services Concierge in Portland, ME is $36,800. While Salary.com is seeing that Guest Services Concierge salary in Portland, ME can go up to $45,970 or down to $29,158, but most earn between $32,800 and $41,600. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Guest Services Concierge in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $41,600 | $3,467 | $800 | $20 |
| Average | $36,800 | $3,067 | $708 | $18 |
| 25th Percentile | $32,800 | $2,733 | $631 | $16 |
An entry-level Guest Services Concierge with under 1 year experience makes about $35,966. With less than 2 years of experience, a mid-level Guest Services Concierge makes around $36,692. After 2-4 years, the Guest Services Concierge pay rises to about $38,218. Those senior Guest Services Concierge with 5-8 years of experience earn roughly $38,426, and those Guest Services Concierge having 8 years or more experience are expected to earn about $38,773 on average.
| Levels | Salary |
|---|---|
| Entry Level Guest Services Concierge | $35,966 |
| Intermediate Level Guest Services Concierge | $36,692 |
| Senior Level Guest Services Concierge | $38,218 |
| Specialist Level Guest Services Concierge | $38,426 |
| Expert Level Guest Services Concierge | $38,773 |
| Entry Level | 2% |
| Mid Level | 0% |
| Senior Level | 4% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Housekeeping: Housekeeping department is keeping the venue clean and sanitary as part of customer service. Cleaners vacuum rugs and furniture in hallways, rooms and public areas. They collect trash and empty wastebaskets, change the sheets and make the beds.
Resident Service: Providing safe, secure, and well-managed permanent housing to guarantee clients receive the correct and sufficient services.
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|---|---|---|
|
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$41,216 |
12%
|
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$38,640 |
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