As of January 01, 2025, the average annual salary for a Guest Services Night Auditor in Lansing, MI is $31,620. According to Salary.com, salaries can range from a low of $26,462 to a high of $37,179, with most professionals earning between $28,920 and $34,530.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $34,530 | $2,878 | $664 | $17 |
| Average | $31,620 | $2,635 | $608 | $15 |
| 25th Percentile | $28,920 | $2,410 | $556 | $14 |
An entry-level Guest Services Night Auditor with under 1 year experience makes about $30,492. With less than 2 years of experience, a mid-level Guest Services Night Auditor makes around $30,973. After 2-4 years, the Guest Services Night Auditor pay rises to about $32,105. Those senior Guest Services Night Auditor with 5-8 years of experience earn roughly $32,794, and those Guest Services Night Auditor having 8 years or more experience are expected to earn about $32,880 on average.
| Levels | Salary |
|---|---|
| Entry Level Guest Services Night Auditor | $30,492 |
| Intermediate Level Guest Services Night Auditor | $30,973 |
| Senior Level Guest Services Night Auditor | $32,105 |
| Specialist Level Guest Services Night Auditor | $32,794 |
| Expert Level Guest Services Night Auditor | $32,880 |
| Entry Level | 4% |
| Mid Level | 2% |
| Senior Level | 2% |
| Top Level | 4% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
| Skill | Salary | Demand |
|---|---|---|
|
Analysis
|
$40,790 |
29%
|
|
Quality Assurance
|
$36,047 |
14%
|
|
Leadership
|
$34,150 |
8%
|
|
Accountability
|
$32,885 |
4%
|
|
Time Management
|
$32,885 |
4%
|
|
Confidentiality
|
$32,885 |
4%
|
