As of March 01, 2025, the average annual salary for a Help Desk User Support II in Des Moines, IA is $57,573. Salary.com reports that pay typically ranges from $52,053 to $64,213, with most professionals earning between $47,027 and $70,258.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $64,213 | $5,351 | $1,235 | $31 |
| Average | $57,573 | $4,798 | $1,107 | $28 |
| 25th Percentile | $52,053 | $4,338 | $1,001 | $25 |
An entry-level Help Desk User Support II with under 1 year experience makes about $55,989. With less than 2 years of experience, a mid-level Help Desk User Support II makes around $57,180. After 2-4 years, the Help Desk User Support II pay rises to about $59,969. Those senior Help Desk User Support II with 5-8 years of experience earn roughly $60,268, and those Help Desk User Support II having 8 years or more experience are expected to earn about $60,467 on average.
| Levels | Salary |
|---|---|
| Entry Level Help Desk User Support II | $55,989 |
| Intermediate Level Help Desk User Support II | $57,180 |
| Senior Level Help Desk User Support II | $59,969 |
| Specialist Level Help Desk User Support II | $60,268 |
| Expert Level Help Desk User Support II | $60,467 |
| Entry Level | 3% |
| Mid Level | 1% |
| Senior Level | 4% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$62,179 |
8%
|
|
Leadership
|
$60,452 |
5%
|
|
Collaboration
|
$59,876 |
4%
|
|
Presentation
|
$59,876 |
4%
|
|
Flexibility
|
$59,300 |
3%
|
|
Analysis
|
$59,300 |
3%
|
