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Inbound Customer Support and Service Agent IV Salary in the United States

How much does an Inbound Customer Support and Service Agent IV make in the United States?

As of September 01, 2026, the average salary for an Inbound Customer Support and Service Agent IV in the United States is $55,890 per year, which breaks down to an hourly rate of $27.

However, an Inbound Customer Support and Service Agent IV's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $70,409
  • Majority Range (25th-75th percentile): $49,290 to $63,490
  • Entry-Level (10th percentile): $43,281
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Inbound Customer Support and Service Agent IV Salaries

An Inbound Customer Support and Service Agent IV's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Inbound Customer Support and Service Agent Salaries?

Experience is a primary driver of an Inbound Customer Support and Service Agent IV's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Representative II - Inbound (1-3 years): $40,446
  • Call Center Representative III - Inbound (3-5 years): $49,432
  • Inbound Customer Support and Service Agent IV (5-7 years): $55,823
  • Inbound Call Center Supervisor (7+ years): $61,940
  • Inbound Call Center Supervisor, Sr. (7+ years): $73,528
Job Role Years of Experience Average Salary
Call Center Representative II - Inbound1-3 years$40,446
Call Center Representative III - Inbound3-5 years$49,432
Inbound Customer Support and Service Agent IV5-7 years$55,823
Inbound Call Center Supervisor7+ years$61,940
Inbound Call Center Supervisor, Sr.7+ years$73,528
View as Graph

How Do Inbound Customer Support and Service Agent IV Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Inbound Customer Support and Service Agent IVs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $61,890.
  • California: $61,590.
  • Massachusetts: $60,790.

Top Paying Cities for Inbound Customer Support and Service Agent IVs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $70,490
  • San Francisco: $69,690
  • Oakland: $68,190

What Skills Can Increase an Inbound Customer Support and Service Agent IV's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 20.02% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Consulting Services (Mentioned in 1.58% Job Postings): Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.
  • Telemarketing (Mentioned in 1.08% Job Postings): Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
Skills Demand Percentage
Customer Service 20.02%
Consulting Services 1.58%
Telemarketing 1.08%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an Inbound Customer Support and Service Agent IV's salary.

  • Business Process Outsourcing: Can increase your salary by up to 33%.
  • BPO: Can increase your salary by up to 33%.
  • Consulting Services: Can increase your salary by up to 33%.
Skill Salary Salary % Increase
Business Process Outsourcing $74,334
33%
BPO $74,334
33%
Consulting Services $74,334
33%
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Inbound Customer Support and Service Agent IV Salary by Company Size: Startups vs. Enterprise

Inbound Customer Support and Service Agent IV salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $62,459. While startup companies pay approximate $52,834.

Inbound Customer Support and Service Agent IV Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $52,834
Growth Stage 51~500 $55,878
Established 501~5000 $60,313
Enterprise 5000+ $62,459

Inbound Customer Support and Service Agent IV Salary by Industry: Top Paying Sectors

For Inbound Customer Support and Service Agent IV roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Energy & Utilities sectors offer the strongest compensation, at 20% above the average. In contrast, Inbound Customer Support and Service Agent positions in Hospitality & Leisure or Retail & Wholesale typically offer lower base pay, as these industries often view Inbound Customer Support and Service Agent IV as a support function rather than a direct revenue driver.

The top paying industries for an Inbound Customer Support and Service Agent IV

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$67,068$32.020%
Energy & Utilities$64,273$31.015%
Pharmaceuticals$64,273$31.015%
Aerospace & Defense$61,479$30.010%
Insurance$61,479$30.010%

How Education impacts an Inbound Customer Support and Service Agent IV's Salary?

Your level of education can impact your salary potential. While many Inbound Customer Support and Service Agent IVs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Inbound Customer Support and Service Agent IV with a High School Diploma or Technical Certificate is between $54,402 and $59,229).

Inbound Customer Support and Service Agent IV Salaries by Degree Level

Typical Education for Inbound Customer Support and Service Agent IV
Degree Level % of user with this level of education
No Diploma 28.9%
High School 28.9%
Associates 7.9%
Bachelors 52.6%
Masters 10.5%
Doctorate 0.0%
View as Graph

Inbound Customer Support and Service Agent IV Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Inbound Customer Support and Service Agent IV's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$49,290
Average $55,890/year
$63,490
$4,108
Average $4,658/month
$5,291
$948
Average $1,075/week
$1,221
$24
Average $27/hour
$31
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $63,490 $5,291 $1,221 $31
Average $55,890 $4,658 $1,075 $27
25th Percentile $49,290 $4,108 $948 $24

Inbound Customer Support and Service Agent IV Salary Growth & Career Path

Inbound Customer Support and Service Agent IV

Next Role

Advancement

For an Inbound Customer Support and Service Agent IV, the most direct path to higher earnings is advancing to the Inbound Call Center Supervisor role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $62,000 - a projected growth of 11% over your current level.

Most common benefits for Inbound Customer Support and Service Agent IV

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Inbound Customer Support and Service Agent IV

Here are companies hiring for Inbound Customer Support and Service Agent IV and their salaries, click below for more details.

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FAQ about Inbound Customer Support and Service Agent IV

1. What industry pays the highest salary for Inbound Customer Support and Service Agent IV?

The Financial Services industry offers the highest average compensation for Inbound Customer Support and Service Agent IV roles, with salaries approximately 20% above the market median.

2. What is the highest salary for customer service support?

The highest salary for an Inbound Customer Support and Service Agent is $69,190. Entry-level positions typically start at $50,890, while experienced agents can earn around $59,190. With proficiency and experience, salaries can increase significantly, reflecting the value of skilled customer support professionals.

3. What is the salary of customer support specialist?

The salary for an Inbound Customer Support and Service Agent typically ranges from $50,890 to $69,190, with a mid-point of $59,190. Experience plays a significant role in determining salary; for example, those with 2 to 4 years of experience may earn around $50,890, while those with 5 to 7 years could earn closer to $59,190.

4. Which service gives highest salary?

The highest salary for an Inbound Customer Support and Service Agent ranges from a minimum of $50,890 to a maximum of $69,190, with a mid-salary of $59,190. While government jobs in India can offer over Rs 2 lakh monthly, this role provides a competitive salary within the customer service sector.

5. How much do customer support agents make in the US?

Customer support agents in the US typically earn between $50,890 and $69,190 annually, with a median salary of $59,190. This translates to an hourly wage ranging from approximately $24.48 to $33.23, depending on experience and location.

6. What agents get paid the most?

Inbound Customer Support and Service Agents earn competitive salaries, with a minimum of $50,890, a mid-range of $59,190, and a maximum of $69,190 annually. While these figures are lower than some high-paying real estate positions, they reflect the value of customer support roles in various industries.

7. What is the salary of inbound agent?

The salary for an Inbound Customer Support and Service Agent ranges from R 50,890 to R 69,190 annually, with a mid-range salary of R 59,190. This reflects the varying levels of experience and responsibilities within the role.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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