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What is the salary range of IT Service Desk Manager?

As of December 01, 2024, the average annual pay of IT Service Desk Manager in Baltimore, MD is $119,690. While Salary.com is seeing that IT Service Desk Manager salary in Baltimore, MD can go up to $148,920 or down to $94,281, but most earn between $106,390 and $134,990. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of IT Service Desk Manager in the United States.

IT Service Desk Manager Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $134,990 $11,249 $2,596 $65
Average $119,690 $9,974 $2,302 $58
25th Percentile $106,390 $8,866 $2,046 $51

Average Salary

25% $106,390 10% $94,281 90% $148,920 75% $134,990 $119,690 50%(Median) Didn’t find job title? Click
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Salary.com provides you with accurate and diversified IT Service Desk Manager salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about IT Service Desk Manager hourly pay, weekly pay, monthly pay and so on.

Last Updated on December 01, 2024
Last Updated on December 01, 2024
Levels Salary
Entry Level IT Service Desk Manager $113,416
Intermediate Level IT Service Desk Manager $114,029
Senior Level IT Service Desk Manager $115,457
Specialist Level IT Service Desk Manager $117,090
Expert Level IT Service Desk Manager $120,151
$113,416 0 yr
$114,029 < 2 yrs
$115,457 2-4 yrs
$117,090 5-8 yrs
$120,151 > 8 yrs
Last Updated on December 01, 2024
Entry Level 5%
Mid Level 5%
Senior Level 4%
Top Level 2%
Experienced 0%
View as graph
Last Updated on December 01, 2024

Job Openings of IT Service Desk Manager

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Cost of Living In Baltimore, MD

Cost of Living in Baltimore , MD is
11.8% Higher
than the National Average
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Best-Paid Skills and Qualifications for IT Service Desk Manager

What skills does an IT Service Desk Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

Customer Service 8.68%
Active Directory 1.43%
Operating System 1.03%
Others 88.86%
View as Table
What skills can make your compensation higher?
Mastering certain skills can make the compensation of an IT Service Desk Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Collaboration, you can get a 5% salary raise. If you are good at Prioritization, your salary will increase by 5%. If you are expert in Project Management, your salary will rise by 5%.
Skill Salary Demand
Collaboration
$125,675
5%
Prioritization
$125,675
5%
Project Management
$125,675
5%
KPI
$125,675
5%
Operations Management
$125,675
5%
Process Improvement
$125,675
5%
Last Updated on December 01, 2024

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average salary for an IT Service Desk Manager is $119,690 per year in Baltimore, MD, updated at December 01, 2024.
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