As of December 01, 2024, the average annual pay of IT Service Desk Manager in Baltimore, MD is $119,690. While Salary.com is seeing that IT Service Desk Manager salary in Baltimore, MD can go up to $148,920 or down to $94,281, but most earn between $106,390 and $134,990. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of IT Service Desk Manager in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $134,990 | $11,249 | $2,596 | $65 |
| Average | $119,690 | $9,974 | $2,302 | $58 |
| 25th Percentile | $106,390 | $8,866 | $2,046 | $51 |
An entry-level IT Service Desk Manager with under 1 year experience makes about $113,416. With less than 2 years of experience, a mid-level IT Service Desk Manager makes around $114,029. After 2-4 years, the IT Service Desk Manager pay rises to about $115,457. Those senior IT Service Desk Manager with 5-8 years of experience earn roughly $117,090, and those IT Service Desk Manager having 8 years or more experience are expected to earn about $120,151 on average.
| Levels | Salary |
|---|---|
| Entry Level IT Service Desk Manager | $113,416 |
| Intermediate Level IT Service Desk Manager | $114,029 |
| Senior Level IT Service Desk Manager | $115,457 |
| Specialist Level IT Service Desk Manager | $117,090 |
| Expert Level IT Service Desk Manager | $120,151 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 0% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
| Skill | Salary | Demand |
|---|---|---|
|
Collaboration
|
$125,675 |
5%
|
|
Prioritization
|
$125,675 |
5%
|
|
Project Management
|
$125,675 |
5%
|
|
KPI
|
$125,675 |
5%
|
|
Operations Management
|
$125,675 |
5%
|
|
Process Improvement
|
$125,675 |
5%
|
