As of February 01, 2025, the average annual salary for a Retention Specialist - Annuity Policies in Rockford, IL is $56,400. Salary.com reports that pay typically ranges from $52,490 to $62,140, with most professionals earning between $48,930 and $67,366.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $62,140 | $5,178 | $1,195 | $30 |
| Average | $56,400 | $4,700 | $1,085 | $27 |
| 25th Percentile | $52,490 | $4,374 | $1,009 | $25 |
An entry-level Retention Specialist - Annuity Policies with under 1 year experience makes about $54,634. With less than 2 years of experience, a mid-level Retention Specialist - Annuity Policies makes around $54,749. After 2-4 years, the Retention Specialist - Annuity Policies pay rises to about $56,329. Those senior Retention Specialist - Annuity Policies with 5-8 years of experience earn roughly $58,709, and those Retention Specialist - Annuity Policies having 8 years or more experience are expected to earn about $58,879 on average.
| Levels | Salary |
|---|---|
| Entry Level Retention Specialist - Annuity Policies | $54,634 |
| Intermediate Level Retention Specialist - Annuity Policies | $54,749 |
| Senior Level Retention Specialist - Annuity Policies | $56,329 |
| Specialist Level Retention Specialist - Annuity Policies | $58,709 |
| Expert Level Retention Specialist - Annuity Policies | $58,879 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 4% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Client Relationship: Client relationship managemen is focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company.
Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
| Skill | Salary | Demand |
|---|---|---|
|
Commitment
|
$65,424 |
16%
|
|
Assertiveness
|
$63,168 |
12%
|
|
Presentation
|
$62,040 |
10%
|
|
Analysis
|
$62,040 |
10%
|
|
Collaboration
|
$61,476 |
9%
|
|
Planning
|
$61,476 |
9%
|
