How much does a Business Process Optimization Senior Manager make in Massachusetts? The average Business Process Optimization Senior Manager salary in Massachusetts is $183,834 as of March 26, 2024, but the range typically falls between $167,618 and $201,958. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Business Process Optimization Senior Manager Salary | $152,855 | MA | March 26, 2024 |
25th Percentile Business Process Optimization Senior Manager Salary | $167,618 | MA | March 26, 2024 |
50th Percentile Business Process Optimization Senior Manager Salary | $183,834 | MA | March 26, 2024 |
75th Percentile Business Process Optimization Senior Manager Salary | $201,958 | MA | March 26, 2024 |
90th Percentile Business Process Optimization Senior Manager Salary | $218,458 | MA | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Product Quality: Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers' purposes.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Business Process Optimization Senior Manager manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Senior Manager oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Senior Manager engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Process Optimization Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $177,244 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $179,103 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $180,117 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $178,427 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $177,920 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $189,410 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $180,454 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $189,410 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $189,410 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $184,510 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Business Process Optimization Senior Manager, the first career path typically starts with a Business Process Optimization Director position, and then progresses to Top Business Process Optimization Executive.
Additionally, the second career path typically progresses to Business Process Technology Consulting Director.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Business Process Optimization Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Business Process Optimization Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Business Process Optimization Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Business Process Optimization Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Business Process Optimization Specialist III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Business Process Optimization Senior Manager salary of your education level.
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Business Process Optimization Senior Manager: Process Reengineering, Project Planning, Fit/Gap Analysis, Intelligence Analysis ...More
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