How much does a Contact Center Senior Manager make in Maryland? The average Contact Center Senior Manager salary in Maryland is $151,427 as of March 26, 2024, but the range typically falls between $131,336 and $174,336. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Senior Manager Salary | $113,045 | MD | March 26, 2024 |
25th Percentile Contact Center Senior Manager Salary | $131,336 | MD | March 26, 2024 |
50th Percentile Contact Center Senior Manager Salary | $151,427 | MD | March 26, 2024 |
75th Percentile Contact Center Senior Manager Salary | $174,336 | MD | March 26, 2024 |
90th Percentile Contact Center Senior Manager Salary | $195,193 | MD | March 26, 2024 |
Contact Center Senior Manager oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Senior Manager establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Senior Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Contact Center Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Contact Center Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $150,986 | Date Updated March 26, 2024 |
Location Abell, MD | Avg. Salary $162,736 | Date Updated March 26, 2024 |
Location Aberdeen, MD | Avg. Salary $147,902 | Date Updated March 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $148,783 | Date Updated March 26, 2024 |
Location Abingdon, MD | Avg. Salary $148,049 | Date Updated March 26, 2024 |
Location Accident, MD | Avg. Salary $131,452 | Date Updated March 26, 2024 |
Location Accokeek, MD | Avg. Salary $163,176 | Date Updated March 26, 2024 |
Location Adamstown, MD | Avg. Salary $159,652 | Date Updated March 26, 2024 |
Location Allen, MD | Avg. Salary $156,127 | Date Updated March 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $163,470 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Senior Manager, the upper level is Contact Center Director and then progresses to Top Contact Center Executive.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Senior Manager salary of your education level.
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About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
Skills associated with Contact Center Senior Manager: Staff Coaching/Training, Service Performance, Organizational Goal Setting, Process Optimization ...More
Salary estimation for Contact Center Senior Manager at companies like : Sewickley Valley Hospital, Queen Elizabeth University Hospital, City of Lodi Police Department