How much does a Contact Center Senior Manager make in Maryland? The average Contact Center Senior Manager salary in Maryland is $151,427 as of March 26, 2024, but the range typically falls between $131,336 and $174,336. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Senior Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Senior Manager Salary $113,045 MD March 26, 2024
25th Percentile Contact Center Senior Manager Salary $131,336 MD March 26, 2024
50th Percentile Contact Center Senior Manager Salary $151,427 MD March 26, 2024
75th Percentile Contact Center Senior Manager Salary $174,336 MD March 26, 2024
90th Percentile Contact Center Senior Manager Salary $195,193 MD March 26, 2024
25% $131,336 10% $113,045 90% $195,193 75% $174,336 $151,427 50%(Median) Didn’t find job title? Click
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Job Description for Contact Center Senior Manager

Contact Center Senior Manager oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Senior Manager establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Senior Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Contact Center Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Contact Center Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Senior Manager in Maryland
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  • Social Services Director Position Open at Franklin Woods Center. Apply Today & Join our Fabulous Team. The Social Services Director oversees the operation ...
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  • Social Services Director Position Open at Franklin Woods Center. Apply Today & Join our Fabulous Team. The Social Services Director oversees the operation ...
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Select a city to view specific salary and bonus information for Contact Center Senior Manager

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $150,986 Date Updated March 26, 2024
Location Abell, MD Avg. Salary $162,736 Date Updated March 26, 2024
Location Aberdeen, MD Avg. Salary $147,902 Date Updated March 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $148,783 Date Updated March 26, 2024
Location Abingdon, MD Avg. Salary $148,049 Date Updated March 26, 2024
Location Accident, MD Avg. Salary $131,452 Date Updated March 26, 2024
Location Accokeek, MD Avg. Salary $163,176 Date Updated March 26, 2024
Location Adamstown, MD Avg. Salary $159,652 Date Updated March 26, 2024
Location Allen, MD Avg. Salary $156,127 Date Updated March 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $163,470 Date Updated March 26, 2024

Career Path for Contact Center Senior Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Senior Manager, the upper level is Contact Center Director and then progresses to Top Contact Center Executive.

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Contact Center Senior Manager Salary in Maryland
Contact Center Senior Manager Salary Graph, Regional Distribution and Summary