Customer Retention Representative I Salary in District of Columbia

How much does a Customer Retention Representative I make in District of Columbia? The average Customer Retention Representative I salary in District of Columbia is $33,077 as of January 20, 2020, but the range typically falls between $29,653 and $36,417. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $29,653 10% $26,536 90% $39,457 75% $36,417 $33,077 50%(Median)
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Job Description

Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative I typically reports to a supervisor or manager. The Customer Retention Representative I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $32,911 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $32,911 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $32,911 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $32,911 Date Updated January 20, 2020
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