How much does a Customer Service Manager make in Brockton, MA? The average Customer Service Manager salary in Brockton, MA is $101,655 as of June 28, 2020, but the range typically falls between $88,714 and $121,423. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $88,714 10% $76,931 90% $139,421 75% $121,423 $101,655 50%(Median)
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Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Service Manager in Brockton, MA
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
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Average Base Salary

Core compensation

 
 
 
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101655

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in Brockton, MA. The base salary for Customer Service Manager ranges from $88,714 to $121,423 with the average base salary of $101,655. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $91,968 to $131,370 with the average total cash compensation of $108,083.
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88714
121423

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

Customer Service Manager Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Customer Service Manager: Inquiry Research/Response, Service Operations, Service Design, Customer Interaction ...More

Recently searched related titles: Client Care Manager

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Salary estimation for Customer Service Manager at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC

Jobs with a similar salary range to Customer Service Manager : Senior Customer Success Manager, Senior Manager Customer Development, Customer Operations Engineer