Quebec Customer Service Team Leader Salaries

    • How much does a Customer Service Team Leader make in Quebec? Quebec Customer Service Team Leader salaries vary greatly from town to town. See below for Customer Service Team Leader salaries, bonus and benefits information for 3 cities in the Quebec area.

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Customer Service Team Leader's Annual Base Salary
Job Title Salary Location Date Updated
Customer Service Team Leader C$78,465 Montreal, QC March 27, 2024
Customer Service Team Leader C$71,914 Quebec, QC March 27, 2024
Customer Service Team Leader C$66,248 Sherbrooke, QC March 27, 2024
Job Openings for Customer Service Team Leader in Quebec
    • Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.

      Alternate Job Titles: Customer Care Team Leader,Non-Technical Customer Service Team Leader,Customer Service and Support Team Leader
      Categories: Customer Services , Retail/Wholesale , Sales