As of September 01, 2026, the average salary for a Customer Success/Onboarding Manager in the United States is $114,100 per year, which breaks down to an hourly rate of $55.
However, a Customer Success/Onboarding Manager's salary can vary significantly. Here’s a look at the typical salary range:
Customer Success/Onboarding Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $130,100 | $10,842 | $2,502 | $63 |
| Average | $114,100 | $9,508 | $2,194 | $55 |
| 25th Percentile | $100,100 | $8,342 | $1,925 | $48 |
A Customer Success/Onboarding Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success/Onboarding Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Onboarding Specialist V | 7-10 years | $146,347 |
| Customer Success/Onboarding Supervisor | 10+ years | $99,769 |
| Customer Success/Onboarding Manager | 10+ years | $114,070 |
| Customer Success/Onboarding Senior Manager | 10+ years | $158,958 |
| Customer Success/Onboarding Director | 10+ years | $177,969 |
Customer Success/Onboarding Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $127,512. While startup companies pay approximate $107,862.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $107,862 |
| Growth Stage | 51~500 | $114,075 |
| Established | 501~5000 | $123,129 |
| Enterprise | 5000+ | $127,512 |
Understanding how a Customer Success/Onboarding Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $130,100 | $10,842 | $2,502 | $63 |
| Average | $114,100 | $9,508 | $2,194 | $55 |
| 25th Percentile | $100,100 | $8,342 | $1,925 | $48 |
Next Role
Advancement
For a Customer Success/Onboarding Manager, the most direct path to higher earnings is advancing to the Customer Success/Onboarding Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $159,000 - a projected growth of 39% over your current level.
Salaries for a Customer Success/Onboarding Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $110,171 in 2023 to around $110,385 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Success/Onboarding Manager salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 | View More |
| 2023 | $110,171 |
| 2024 | $110,798 |
| 2025 | $110,385 |
| 2026 |
View More
|
| 2027 |
View More
|
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The Software & Networking industry offers the highest average compensation for Customer Success/Onboarding Manager roles, with salaries approximately 20% above the market median.
The highest salary for a Customer Success/Onboarding Manager is $148,700 per year, based on the provided salary data. While some cities report lower averages, such as San Francisco at $113,136 and Seattle at $102,799, the maximum salary reflects the potential earnings in this role.
Onboarding Specialists often juggle multiple tasks, from coordinating with different departments to ensuring new hires feel welcomed and informed. This multifaceted role can be stressful due to its nature of meeting tight deadlines and managing first impressions. With a salary range from $108,700 to $148,700, the role demands strong organizational skills and resilience.
The estimated total pay for a Customer Success/Onboarding Manager in the US ranges from $108,700 to $148,700 per year, with a mid-salary of $127,000. These figures reflect the salary range based on industry data and represent the compensation for this role.
Onboarding specialists primarily concentrate on delivering a seamless onboarding experience for new customers, guiding them toward activation. In contrast, customer success managers build and maintain strong relationships with existing customers, ensuring their ongoing satisfaction and success. The salary range for these roles typically spans from $108,700 to $148,700, with a midpoint of $127,000.
Customer onboarding managers act as the orchestra conductors of the onboarding experience, ensuring all elements work together for a smooth transition for new customers. This role is crucial for driving product adoption and retention, with salaries ranging from $108,700 to $148,700, reflecting the importance of their expertise in enhancing customer satisfaction.
The payroll for a Customer Success/Onboarding Manager typically ranges from a minimum salary of £108,700 to a maximum of £148,700, with a mid-salary of £127,000. This reflects the competitive compensation for this role, emphasizing the importance of customer satisfaction and onboarding processes in organizations.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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