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Customer Success/Onboarding Manager Salary in the United States

How much does a Customer Success/Onboarding Manager make in the United States?

As of August 01, 2026, the average salary for a Customer Success/Onboarding Manager in the United States is $114,100 per year, which breaks down to an hourly rate of $55.

However, a Customer Success/Onboarding Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $144,667
  • Majority Range (25th-75th percentile): $100,100 to $130,100
  • Entry-Level (10th percentile): $87,354
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View as table View as graph 25% $100,100 10% $87,354 90% $144,667 75% $130,100 $114,100 50%(Median) Didn’t find job title? Click

Customer Success/Onboarding Manager Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $130,100 $10,842 $2,502 $63
Average $114,100 $9,508 $2,194 $55
25th Percentile $100,100 $8,342 $1,925 $48
Check out Customer Success/Onboarding Manager Job Openings in the United States
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Key Factors That Influence Customer Success/Onboarding Manager Salaries

A Customer Success/Onboarding Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Success/Onboarding Manager Salaries?

Experience is a primary driver of a Customer Success/Onboarding Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Onboarding Specialist V (7-10 years): $146,357
  • Customer Success/Onboarding Supervisor (10+ years): $99,777
  • Customer Success/Onboarding Manager (10+ years): $114,066
  • Customer Success/Onboarding Senior Manager (10+ years): $158,958
  • Customer Success/Onboarding Director (10+ years): $177,967
Job Role Years of Experience Average Salary
Customer Onboarding Specialist V7-10 years$146,357
Customer Success/Onboarding Supervisor10+ years$99,777
Customer Success/Onboarding Manager10+ years$114,066
Customer Success/Onboarding Senior Manager10+ years$158,958
Customer Success/Onboarding Director10+ years$177,967
$146,357 Customer ...
$99,777 Customer ...
$114,066 Customer ...
$158,958 Customer ...
$177,967 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Success/Onboarding Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $143,900
  • San Francisco: $142,300
  • Oakland: $139,300

Customer Success/Onboarding Manager Salary by Company Size: Startups vs. Enterprise

Customer Success/Onboarding Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $127,728. While startup companies pay approximate $108,055.

Customer Success/Onboarding Manager Salary by Company Size

Company Size Employees Average Salary
Startup1~50$108,055
Growth Stage51~500$114,281
Established501~5000$123,344
Enterprise5000+$127,728

Customer Success/Onboarding Manager Salary by Industry: Top Paying Sectors

For Customer Success/Onboarding Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Telecom sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Success/Onboarding Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Success/Onboarding Manager as a support function rather than a direct revenue driver.

The top paying industries for a Customer Success/Onboarding Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$136,920$66.020%
Telecom$136,920$66.020%
Biotechnology$131,215$63.015%
Energy & Utilities$125,510$60.010%
Financial Services$125,510$60.010%

Customer Success/Onboarding Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Success/Onboarding Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Customer Success/Onboarding Manager Salary Growth & Career Path

For a Customer Success/Onboarding Manager, the most direct path to higher earnings is advancing to the Customer Success/Onboarding Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $159,000 - a projected growth of 39% over your current level.

Salary Trends for Customer Success/Onboarding Manager

Salaries for a Customer Success/Onboarding Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $110,171 in 2023 to around $110,385 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Success/Onboarding Manager salary trends, .

Average Annual Salary of Customer Success/Onboarding Manager Over Time

2022
$???
2023
$110,171
2024
$110,798
2025
$110,385
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $110,171
2024 $110,798
2025 $110,385
2026
View More
2027
View More

Most common benefits for Customer Success/Onboarding Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Success/Onboarding Manager

Here are companies hiring for Customer Success/Onboarding Manager and their salaries, click below for more details.

Find Your Next Customer Success/Onboarding Manager Job

Ready to take the next step in your career? Browse thousands of current Customer Success/Onboarding Manager job openings on our job board. Use the search bar below to find your perfect match.

United States
  • OperationsArmy

    Columbus, OH

    OperationsArmy | Columbus, OH

    Fully Remote Customer Service Manager (Self-Serve SaaS)Remote (U.S.based only) Full-timeApply here :operationsarmy.com / applicationAbout the RoleAre you p... more

    6 Days Ago

  • Resultant

    Columbus, OH

    Resultant | Columbus, OH

    Job DescriptionWe are looking for a Client Success Manager (CSM) with deep experience in Cisco UCCE, Google CCAI, and managing technology projects for publ... more

    6 Days Ago

  • Sunbelt Rentals

    Columbus, OH

    Sunbelt Rentals | Columbus, OH

    Join Our Team. Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction... more

    6 Days Ago

  • M/I Homes

    Columbus, OH

    M/I Homes | Columbus, OH

    Job Description. Job Description. M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving ... more

    6 Days Ago

  • giftHEALTH Inc

    Columbus, OH

    giftHEALTH Inc | Columbus, OH

    Job Description. Job Description. Description. About Us. At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the proce... more

    5 Days Ago

  • IIAN

    Columbus, OH

    IIAN | Columbus, OH

    Claims Manager/Office ClerkAmerican Heartland Ins Agency is looking for a full time Claims Manager/Office Clerk. Employer requests no phone calls please. J... more

    6 Days Ago

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FAQ about Customer Success/Onboarding Manager

1. What industry pays the highest salary for Customer Success/Onboarding Manager?

The Software & Networking industry offers the highest average compensation for Customer Success/Onboarding Manager roles, with salaries approximately 20% above the market median.

2. What is the highest salary for a Customer Success Manager?

The highest salary for a Customer Success/Onboarding Manager is $148,700 per year, based on the provided salary data. While some cities report lower averages, such as San Francisco at $113,136 and Seattle at $102,799, the maximum salary reflects the potential earnings in this role.

3. Is onboarding specialist a stressful job?

Onboarding Specialists often juggle multiple tasks, from coordinating with different departments to ensuring new hires feel welcomed and informed. This multifaceted role can be stressful due to its nature of meeting tight deadlines and managing first impressions. With a salary range from $108,700 to $148,700, the role demands strong organizational skills and resilience.

4. How much does a customer onboarding specialist make in the US?

The estimated total pay for a Customer Success/Onboarding Manager in the US ranges from $108,700 to $148,700 per year, with a mid-salary of $127,000. These figures reflect the salary range based on industry data and represent the compensation for this role.

5. What is the difference between customer success manager and onboarding specialist?

Onboarding specialists primarily concentrate on delivering a seamless onboarding experience for new customers, guiding them toward activation. In contrast, customer success managers build and maintain strong relationships with existing customers, ensuring their ongoing satisfaction and success. The salary range for these roles typically spans from $108,700 to $148,700, with a midpoint of $127,000.

6. What is the role of a customer onboarding manager?

Customer onboarding managers act as the orchestra conductors of the onboarding experience, ensuring all elements work together for a smooth transition for new customers. This role is crucial for driving product adoption and retention, with salaries ranging from $108,700 to $148,700, reflecting the importance of their expertise in enhancing customer satisfaction.

7. What is the payroll of Customer Success Manager?

The payroll for a Customer Success/Onboarding Manager typically ranges from a minimum salary of £108,700 to a maximum of £148,700, with a mid-salary of £127,000. This reflects the competitive compensation for this role, emphasizing the importance of customer satisfaction and onboarding processes in organizations.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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