Director of Customer Success Salary
Didn't find your job?
Click
How much does a Director of Customer Success make? The average Director of Customer Success salary is $167,604 as of June 27, 2024, but the salary range typically falls between $150,166 and $188,170. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary range for a Director of Customer Success
$150,166 to $188,170
- View Hourly Wages
- Adjust Director of Customer Success Salary:
-
Select State
-
Select City
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in Major Cities
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy.
If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
Choose a prefer time
Choose Your Preferred Time
All times are listed as US Eastern time (Boston/New York)
-
9:00 AM-9:30 AM
-
9:30 AM-10:00 AM
-
10:00 AM-10:30 AM
-
10:30 AM-11:00 AM
-
11:00 AM-11:30 AM
-
11:30 AM-12:00 PM
-
12:00 PM-12:30 PM
-
12:30 PM-1:00 PM
-
1:00 PM-1:30 PM
-
1:30 PM-2:00 PM
-
2:00 PM-2:30 PM
-
2:30 PM-3:00 PM
-
3:00 PM-3:30 PM
-
3:30 PM-4:00 PM
-
4:00 PM-4:30 PM
-
4:30 PM-5:00 PM
-
5:00 PM-5:30 PM
-
5:30 PM-6:00 PM
-
6:00 PM-6:30 PM
-
6:30 PM-7:00 PM
-
7:00 PM-7:30 PM
-
7:30 PM-8:00 PM
Search Director of Customer Success Job Openings
What does a Director of Customer Success do?
Common responsibilities of a Director of Customer Success
Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.
January 20, 2023
Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.
February 22, 2023
Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.
February 25, 2023
Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.
March 10, 2023
Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.
March 28, 2023
Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.
April 05, 2023
Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.
April 11, 2023
Empower Your Talent Strategy with Salary.com's Skills Library.
Struggling with Managing Your Job Descriptions?
View Job Skills and Competency Data for more than 15,000 Job Titles, 18 Industries, and 26 Job Families.
Skills LibraryOur job description management tool- JobArchitect streamlines your job description process. Say goodbye to the hassle of crafting job descriptions.
Explore JobArchitectDirector of Customer Success Salary in Major Cities
This chart shows the salary comparison for Director of Customer Success between major cities. San Francisco City consistently ranks #1 as of June 27, 2024. Click on the chart to see the detail salary data for Director of Customer Success in each city.
Director of Customer Success Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Director of Customer Success Salary by City
Click to see the salary for Director of Customer Success in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $209,505 |
| Washington, DC | $186,543 |
| Miami, FL | $161,738 |
| Chicago, IL | $175,816 |
| Boston, MA | $187,884 |
| New York, NY | $195,761 |
| Dallas, TX | $165,425 |
If you'd like know Director of Customer Success Salary in other cities, then please select a city in
Average Salary Range for Director of Customer Success
Average Base Salary
Core compensation
150166
188170
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Director of Customer Success in 2024?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in the United States. The base salary for Director of Customer Success ranges from $150,166 to $188,170 with the average base salary of $167,604. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $170,266 to $224,201 with the average total cash compensation of $193,430.
View Average Salary for Director of Customer Success as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $167,604 | $150,166 - $188,170 |
| Bonus | $25,827 | $20,100 - $36,031 |
| Total Pay | $193,430 | $170,266 - $224,201 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Director of Customer Success online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers.
Please enter the following pay factors for Director of Customer Success, to get a real-time salary target.
If you want to get more detailed salary information, please view Professional Salary Report
Select Relevant job experience
- Select Relevant job experience
- 0 years
- 1 years
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- 10 years
- 11 years
- 12 years
- 13 years
- 14 years
- 15 years
- 16 years
- 17 years
- 18 years
Select person you report to
- Select person you report to
- Supervisor
- Manager
- Director
- Senior Management
- CEO / Board of Directors
- Other
Select Level of education
- Select Level of education
- I have not earned a degree
- High School Diploma or Tech Certificate
- Associate's Degree
- Bachelor's Degree
- Master's Degree or MBA
- JD, MD, PhD or Equivalent
Select number of people you manager
- Select number of people you manager
- 0
- 1 - 5
- 6 - 10
- 11 - 25
- 26 - 100
- 100 +
Your target salary is ?
150166
188170
Similar Jobs to Director of Customer Success
Comments about Director of Customer Success
What's the difference between Customer Success Director and Director of Customer Success?
According to our latest salary estimation on June 27, 2024. The average salary of Director of Customer Success is $167,604, and the average salary of Customer Success Director is $166,092. The average salary of Customer Success Director is lower than Director of Customer Success. ( 2024-06-27 salary.com )
I am a Director of Customer Success, which location’s salary is higher, Auburn, AL or Bentonville, AR?
Bentonville, AR typically sees higher pay than Auburn, AL for Director of Customer Success. a Director of Customer Success Salary in Bentonville, AR is $151,514 as of June 27, 2024; a Director of Customer Success Salary in Auburn, AL is $147,827 as of June 27, 2024. ( 2024-06-27 salary.com )
Director of Customer Success Frequently Asked Questions
Why does the salary of a Director of Customer Success vary from city to city?
The cost of living is tied to salaries.
If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there.
This is why you're always going to make more money in New York City for example, than in a small town. ( 2024-06-27 salary.com )
What are the Pay Factors for Director of Customer Success?
Salary ranges for a Director of Customer Success can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience.
Click here to view Eight Factors That Can Affect Your Pay ( 2024-06-27 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company,
but there are several important pay factors that come into play based on your individual history that could impact your value to the company.
Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2024-06-27 salary.com )
Recently searched related titles: Director Of Guest Relations, Client Success Director, Director Of Client Experience
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: June 27, 2024