How much does a Director of Customer Success make? The average Director of Customer Success salary is $97,510 as of October 28, 2020, but the salary range typically falls between $85,081 and $111,355. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary range for a Director of Customer Success
$85,081 to $111,355
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What does a Director of Customer Success do?
Director of Customer Success in Mountain View, CA
Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.
April 05, 2020
Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.
May 03, 2020
Director of Customer Success in San Francisco, CA
Demonstrated ability working collaboratively across a matrix organization to achieve results important to your customers (CSM, Presales, Sales, Product, Customer Care, and Customer).
May 27, 2020
Director of Customer Success
Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.
January 22, 2020
Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.
March 13, 2020
Recruit, motivate, and lead a team of Customer Success Managers to implement the strategy to the highest quality standards.
April 08, 2020
Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.
May 06, 2020
Director of Customer Success Salary in Major Cities
This chart shows the salary comparison for Director of Customer Success between major cities. San Francisco City consistently ranks #1 as of October 28, 2020. Click on the chart to see the detail salary data for Director of Customer Success in each city.
Director of Customer Success Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Director of Customer Success Salary by City
Click to see the salary for Director of Customer Success in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $121,887 |
| Washington, DC | $108,548 |
| Miami, FL | $94,927 |
| Chicago, IL | $103,447 |
| Boston, MA | $109,864 |
| New York, NY | $117,304 |
| Dallas, TX | $96,876 |
If you'd like know Director of Customer Success Salary in other cities, then please select a city in
Average Salary Range for Director of Customer Success
Average Base Salary
Core compensation
85081
111355
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Director of Customer Success in 2020?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in the United States. The base salary for Director of Customer Success ranges from $85,081 to $111,355 with the average base salary of $97,510. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,081 to $111,355 with the average total cash compensation of $97,510.
View Average Salary for Director of Customer Success as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $97,510 | $85,081 - $111,355 |
| Bonus | $0 | $0 - $0 |
| Total Pay | $97,510 | $85,081 - $111,355 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Director of Customer Success online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Director of Customer Success, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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Comments about Director of Customer Success
What's the difference between Customer Success Strategic Director and Director of Customer Success?
According to our latest salary estimation on October 28, 2020. The average salary of Director of Customer Success is $97,510, and the average salary of Customer Success Strategic Director is $153,090. The average salary of Customer Success Strategic Director is higher than Director of Customer Success. ( 2020-10-28 salary.com )
I am a Director of Customer Success, which location’s salary is higher, Barnstable, MA or New Britain, CT?
New Britain, CT typically sees higher pay than Barnstable, MA for Director of Customer Success. a Director of Customer Success Salary in New Britain, CT is $105,312 as of October 28, 2020; a Director of Customer Success Salary in Barnstable, MA is $102,826 as of October 28, 2020. ( 2020-10-28 salary.com )
Director of Customer Success Frequently Asked Questions
Why does the salary of a Director of Customer Success vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2020-10-28 salary.com )
What are the Pay Factors for Director of Customer Success?
Salary ranges for a Director of Customer Success can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2020-10-28 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2020-10-28 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: October 28, 2020