As of August 01, 2026, the average salary for a Customer Success Manager (CSM) in the United States is $114,070 per year, which breaks down to an hourly rate of $55.
However, a Customer Success Manager (CSM)'s salary can vary significantly. Here’s a look at the typical salary range:
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A Customer Success Manager (CSM)'s salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success Manager (CSM)'s salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Onboarding Specialist V | 7-10 years | $146,357 |
| Customer Success/Onboarding Supervisor | 10+ years | $99,777 |
| Customer Success Manager (CSM) | 10+ years | $114,066 |
| Customer Success/Onboarding Senior Manager | 10+ years | $158,958 |
| Customer Success/Onboarding Director | 10+ years | $177,967 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Manager (CSM)s. For example, consider the average annual salaries in these key locations:
Customer Success Manager (CSM) salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $127,695. While startup companies pay approximate $108,027.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $108,027 |
| Growth Stage | 51~500 | $114,251 |
| Established | 501~5000 | $123,312 |
| Enterprise | 5000+ | $127,695 |
For Customer Success Manager (CSM) roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Telecom sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Success Manager (CSM) positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Success Manager (CSM) as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $136,884 | $66.0 | 20% |
| Telecom | $136,884 | $66.0 | 20% |
| Biotechnology | $131,180 | $63.0 | 15% |
| Energy & Utilities | $125,477 | $60.0 | 10% |
| Financial Services | $125,477 | $60.0 | 10% |
Understanding how a Customer Success Manager (CSM)'s annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on August 01, 2026For a Customer Success Manager (CSM), the most direct path to higher earnings is advancing to the Customer Success/Onboarding Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $159,000 - a projected growth of 39% over your current level.
Salaries for a Customer Success Manager (CSM) can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $110,171 in 2023 to around $110,385 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Success Manager (CSM) salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
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| 2023 | $110,171 |
| 2024 | $110,798 |
| 2025 | $110,385 |
| 2026 |
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| 2027 |
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The Software & Networking industry offers the highest average compensation for Customer Success Manager (CSM) roles, with salaries approximately 20% above the market median.
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