How much does an E-commerce Customer Support Manager make in the United States? The average E-commerce Customer Support Manager salary in the United States is $90,909 as of August 27, 2020, but the range typically falls between $76,089 and $103,104. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for E-commerce Customer Support Manager
E-commerce Customer Support Manager manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Being an E-commerce Customer Support Manager compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Additionally, E-commerce Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The E-commerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an E-commerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description
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Fiscal Year Ended in 2019
What does an E-commerce Customer Support Manager do?
E-commerce Customer Support Manager in Albuquerque, NM
Management of buyer email sequences.
March 11, 2020
Meeting consistent deadlines for Promotions and Campaigns.
March 13, 2020
Drive more traffic, increase cart value, increase conversion to produce revenue.
E-commerce Customer Support Manager Salary by State
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Understand the total compensation opportunity for an E-commerce Customer Support Manager, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of E-commerce Customer Support Manager in the United States. The base salary for E-commerce Customer Support Manager ranges from $76,089 to $103,104 with the average base salary of $90,909. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $81,067 to $114,459 with the average total cash compensation of $96,634.