How much does an E-commerce Customer Support Manager make in the United States? The average E-commerce Customer Support Manager salary in the United States is $90,909 as of August 27, 2020, but the range typically falls between $76,089 and $103,104. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

How to Ensure Efficiency While Employees Work from Home

25% $76,089 10% $62,596 90% $114,207 75% $103,104 $90,909 50%(Median)
Change Search Criteria

Job Description for E-commerce Customer Support Manager

E-commerce Customer Support Manager manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Being an E-commerce Customer Support Manager compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Additionally, E-commerce Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The E-commerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an E-commerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description

See user submitted job responsibilities for E-commerce Customer Support Manager.

Job Openings for E-commerce Customer Support Manager
Those that have already made the climb...
Norman R. Hames, President and Chief Operating Officer - Western Operations
RadNet, Inc., together with its subsidiaries, provides outpatient diagnostic imaging services in the United States. Its services include magnetic resonance imaging, computed tomography, positron emission tomography, nuclear medicine, mammography, ultrasound, diagnostic radiology, fluoroscopy, and other related procedur... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an E-commerce Customer Support Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
76089
103104
90909

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
81067
114459
96634
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of E-commerce Customer Support Manager in the United States. The base salary for E-commerce Customer Support Manager ranges from $76,089 to $103,104 with the average base salary of $90,909. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $81,067 to $114,459 with the average total cash compensation of $96,634.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

76089
103104

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with E-commerce Customer Support Manager: Service Design, Service Integration and Management, Inquiry Research/Response, Customer Support Policies, Standards and Procedures ...More

Salary estimation for E-commerce Customer Support Manager at companies like : FONAR CORP, INTERPACE BIOSCIENCES, INC., Precipio, Inc.