As of March 01, 2025, the average annual salary for a Quality Assurance Specialist I in Glendale, CA is $76,817. According to Salary.com, salaries can range from a low of $61,563 to a high of $92,225, with most professionals earning between $68,832 and $84,882.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $76,196 | $6,350 | $1,465 | $37 |
| Average | $68,956 | $5,746 | $1,326 | $33 |
| 25th Percentile | $61,789 | $5,149 | $1,188 | $30 |
An entry-level Quality Assurance Specialist I with under 1 year experience makes about $75,232. With less than 2 years of experience, a mid-level Quality Assurance Specialist I makes around $75,820. After 2-4 years, the Quality Assurance Specialist I pay rises to about $77,245. Those senior Quality Assurance Specialist I with 5-8 years of experience earn roughly $78,196, and those Quality Assurance Specialist I having 8 years or more experience are expected to earn about $78,433 on average.
| Levels | Salary |
|---|---|
| Entry Level Quality Assurance Specialist I | $75,232 |
| Intermediate Level Quality Assurance Specialist I | $75,820 |
| Senior Level Quality Assurance Specialist I | $77,245 |
| Specialist Level Quality Assurance Specialist I | $78,196 |
| Expert Level Quality Assurance Specialist I | $78,433 |
| Entry Level | 9% |
| Mid Level | 10% |
| Senior Level | 12% |
| Top Level | 13% |
| Experienced | 14% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
SOP: SOP is A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
Change Control: Managing and implementing all requests to change in an existing function, process, system, or product.
| Skill | Salary | Demand |
|---|---|---|
|
Computer Science
|
$85,267 |
11%
|
|
Project Management
|
$84,499 |
10%
|
|
SQL
|
$84,499 |
10%
|
|
Agile
|
$82,195 |
7%
|
|
Leadership
|
$81,426 |
6%
|
|
Initiative
|
$81,426 |
6%
|
