How much does a Customer Service Senior Manager make in the United States? The average Customer Service Senior Manager salary in the United States is $137,934 as of February 26, 2024, but the range typically falls between $120,816 and $155,736. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Senior Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Senior Manager Salary $105,231 US February 26, 2024
25th Percentile Customer Service Senior Manager Salary $120,816 US February 26, 2024
50th Percentile Customer Service Senior Manager Salary $137,934 US February 26, 2024
75th Percentile Customer Service Senior Manager Salary $155,736 US February 26, 2024
90th Percentile Customer Service Senior Manager Salary $171,944 US February 26, 2024
25% $120,816 10% $105,231 90% $171,944 75% $155,736 $137,934 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Senior Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Food Safety: Applying procedures during food preparation, processing, storage, and distribution to ensure consumers are safe from foodborne illnesses.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

Customer Service 37.37%
Food Safety 1.4%
Futures 0.85%
Others 60.38%

Job Description for Customer Service Senior Manager

Customer Service Senior Manager manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Customer Service Senior Manager oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Customer Service Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Customer Service Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Customer Service Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description

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Career Path for Customer Service Senior Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Senior Manager, the upper level is Customer Service Director and then progresses to Top Customer Service Executive.

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Customer Service Senior Manager salary varies from city to city. Compared with national average salary of Customer Service Senior Manager, the highest Customer Service Senior Manager salary is in San Francisco, CA, where the Customer Service Senior Manager salary is 25.0% above. The lowest Customer Service Senior Manager salary is in Miami, FL, where the Customer Service Senior Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Senior Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
120816
155736
137934

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
132856
180651
155011
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Senior Manager in the United States. The base salary for Customer Service Senior Manager ranges from $120,816 to $155,736 with the average base salary of $137,934. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $132,856 to $180,651 with the average total cash compensation of $155,011.
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120816
155736

 

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Skills associated with Customer Service Senior Manager: Service Desk Management, Service Request Management Process, Escalation Management, Service Management ...More

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Customer Service Senior Manager Salary in United States
Customer Service Senior Manager Salary Graph, Regional Distribution and Summary