Customer Service Senior Specialist E-commerce Salary
How much does a Customer Service Senior Specialist E-commerce make in the United States? The average Customer Service Senior Specialist E-commerce salary in the United States is $48,660 as of March 26, 2024, but the range typically falls between $43,100 and $54,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Senior Specialist E-commerce Salary | $38,038 | US | March 26, 2024 |
| 25th Percentile Customer Service Senior Specialist E-commerce Salary | $43,100 | US | March 26, 2024 |
| 50th Percentile Customer Service Senior Specialist E-commerce Salary | $48,660 | US | March 26, 2024 |
| 75th Percentile Customer Service Senior Specialist E-commerce Salary | $54,200 | US | March 26, 2024 |
| 90th Percentile Customer Service Senior Specialist E-commerce Salary | $59,244 | US | March 26, 2024 |
Famous Supply - Akron, OH
Ohio Valley Goodwill Industries Rehabilitation Center, Inc. - Cincinnati, OH
The Mars Agency - Cincinnati, OH
eCommerce Customer Service Representative
Goodwill Industries of Gr. Cleveland & East Central Ohio - Cleveland, OH
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Job Description
The Customer Service Senior Specialist E-commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Senior Specialist E-commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Senior Specialist E-commerce may be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Senior Specialist E-commerce gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Senior Specialist E-commerce typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Down a level:
Customer Service Specialist - E-commerce
1 - 3 years experience
Associate's Degree -
This Job:
Customer Service Senior Specialist E-commerce
3 - 5 years experience
Associate's Degree -
Up a level:
Customer Service Manager -E-commerce
5 + years experience
Bachelor's Degree
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