How much does a Technical Customer Support Senior Manager make in the United States? The average Technical Customer Support Senior Manager salary in the United States is $148,483 as of May 28, 2024, but the range typically falls between $133,915 and $166,832. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Senior Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Senior Manager Salary $120,652 US May 28, 2024
25th Percentile Technical Customer Support Senior Manager Salary $133,915 US May 28, 2024
50th Percentile Technical Customer Support Senior Manager Salary $148,483 US May 28, 2024
75th Percentile Technical Customer Support Senior Manager Salary $166,832 US May 28, 2024
90th Percentile Technical Customer Support Senior Manager Salary $183,537 US May 28, 2024
25% $133,915 10% $120,652 90% $183,537 75% $166,832 $148,483 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Senior Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Corporate Communications: Corporate communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends. It is the messages issued by a corporate organization, body, or institute to its audiences, such as employees, media, channel partners and the general public. Organizations aim to communicate the same message to all its stakeholders, to transmit coherence, credibility and ethics. Corporate communication helps organizations explain their mission, combine its many visions and values into a cohesive message to stakeholders. The concept of corporate communication could be seen as an integrative communication structure linking stakeholders to the organisation.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

Leadership 12.75%
Corporate Communications 1.94%
Futures 0.92%
Others 84.39%
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Job Description for Technical Customer Support Senior Manager

Technical Customer Support Senior Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Technical Customer Support Senior Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Technical Customer Support Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Technical Customer Support Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Senior Manager

Career Path for Technical Customer Support Senior Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Senior Manager, the upper level is Technical Customer Support Director and then progresses to Top Technical Customer Support Executive.

Those that have already made the climb...
Sandra K. McRee, COO
CareView Communications, Inc. provides video monitoring solutions in the United States. Its products include CareView Patient Safety System, a video monitoring tool to improve the practice of nursing, create a better work environment, and make the patient's hospital stay more satisfying, which is used in hospitals, nur... More
Fiscal Year Ended in 2022
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Technical Customer Support Senior Manager salary varies from city to city. Compared with national average salary of Technical Customer Support Senior Manager, the highest Technical Customer Support Senior Manager salary is in San Francisco, CA, where the Technical Customer Support Senior Manager salary is 25.0% above. The lowest Technical Customer Support Senior Manager salary is in Miami, FL, where the Technical Customer Support Senior Manager salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Senior Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
133915
166832
148483

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
147325
191697
165365
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Senior Manager in the United States. The base salary for Technical Customer Support Senior Manager ranges from $133,915 to $166,832 with the average base salary of $148,483. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $147,325 to $191,697 with the average total cash compensation of $165,365.
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How much should you be paid?

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133915
166832

 

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Skills associated with Technical Customer Support Senior Manager: Service Management, Technical Support, Customer Relationship Management (CRM) software, Product Support ...More

Jobs with a similar salary range to Technical Customer Support Senior Manager : Customer Support Program Manager

Salary estimation for Technical Customer Support Senior Manager at companies like : Unions, Euroglass Inc, Inovatech Idc Corp

Technical Customer Support Senior Manager Salary in United States
Technical Customer Support Senior Manager Salary Graph, Regional Distribution and Summary