As of March 01, 2025, the average annual salary for a Salesforce CRM Administrator in Albany, NY is $87,908. According to Salary.com, salaries can range from a low of $71,893 to a high of $102,691, with most professionals earning between $79,526 and $95,646.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $94,233 | $7,853 | $1,812 | $45 |
| Average | $86,609 | $7,217 | $1,666 | $42 |
| 25th Percentile | $78,350 | $6,529 | $1,507 | $38 |
An entry-level Salesforce CRM Administrator with under 1 year experience makes about $84,737. With less than 2 years of experience, a mid-level Salesforce CRM Administrator makes around $85,015. After 2-4 years, the Salesforce CRM Administrator pay rises to about $88,234. Those senior Salesforce CRM Administrator with 5-8 years of experience earn roughly $90,704, and those Salesforce CRM Administrator having 8 years or more experience are expected to earn about $90,881 on average.
| Levels | Salary |
|---|---|
| Entry Level Salesforce CRM Administrator | $84,737 |
| Intermediate Level Salesforce CRM Administrator | $85,015 |
| Senior Level Salesforce CRM Administrator | $88,234 |
| Specialist Level Salesforce CRM Administrator | $90,704 |
| Expert Level Salesforce CRM Administrator | $90,881 |
| Entry Level | 2% |
| Mid Level | 2% |
| Senior Level | 2% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.
Salesforce CRM: Managing relationships and interactions with customers to drive growth and increase the volume of sales in our business.
| Skill | Salary | Demand |
|---|---|---|
|
Sales Operations
|
$94,062 |
7%
|
|
Customer Success
|
$93,183 |
6%
|
|
Leadership
|
$92,304 |
5%
|
|
Insight
|
$92,304 |
5%
|
|
Customer Engagement
|
$91,425 |
4%
|
|
API
|
$90,546 |
3%
|
