Hourly Wage for Technical Customer Support Director Salary in the United States

FAQ about Technical Customer Support Director

1. What are the responsibilities of Technical Customer Support Director?

Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

2. What are the skills of Technical Customer Support Director

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.