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Hourly Wage for Technical Customer Support Director Salary in the United States

What is the hourly salary range of Technical Customer Support Director?

As of August 01, 2026, the average hourly rate for a Technical Customer Support Director in the United States is $80, which translates to an annual salary of about $167,237.

However, the hourly wage can vary significantly based on several factors. Here’s a detailed look at the typical pay range per hour:

  • Top Earners (90th percentile): $96 per hour
  • Majority Range (25th-75th percentile): $76 to $88 per hour
  • Entry-Level (10th percentile): $72 per hour
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Technical Customer Support Director Salaries

A Technical Customer Support Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Director Salaries?

Experience is a primary driver of a Technical Customer Support Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Supervisor (3-5 years): $90,296
  • Technical Customer Support Manager (5+ years): $111,697
  • Technical Customer Support Senior Manager (5+ years): $146,097
  • Technical Customer Support Director (5+ years): $167,237
  • VP of Technical Customer Support (5+ years): $217,907
Job Role Years of Experience Average Salary
Technical Customer Support Supervisor3-5 years$90,296
Technical Customer Support Manager5+ years$111,697
Technical Customer Support Senior Manager5+ years$146,097
Technical Customer Support Director5+ years$167,237
VP of Technical Customer Support5+ years$217,907
View as Graph

How Do Technical Customer Support Directors Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Technical Customer Support Directors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $185,165.
  • California: $184,462.
  • Massachusetts: $182,004.

Top Paying Cities for Technical Customer Support Director

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $210,936
  • San Francisco: $208,626
  • Oakland: $204,230

What Skills Can Increase a Technical Customer Support Director's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 8.58% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Computer Science (Mentioned in 2.64% Job Postings): Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.
  • Computer Systems (Mentioned in 0.99% Job Postings): A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
Skills Demand Percentage
Leadership 8.58%
Computer Science 2.64%
Computer Systems 0.99%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Technical Customer Support Director's salary.

  • Consulting: Can increase your salary by up to 9%.
  • UI: Can increase your salary by up to 9%.
  • Career Development: Can increase your salary by up to 9%.
Skill Salary Salary % Increase
Consulting $182,288
9%
UI $182,288
9%
Career Development $182,288
9%
Get Latest Data

Technical Customer Support Director Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $187,212. While startup companies pay approximate $158,377.

Technical Customer Support Director Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $158,377
Growth Stage 51~500 $167,503
Established 501~5000 $180,787
Enterprise 5000+ $187,212

Technical Customer Support Director Salary by Industry: Top Paying Sectors

For Technical Customer Support Director roles, the industry you choose can affect earning potential by as much as 63% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Financial Services sectors offer the strongest compensation, at 20% above the average. In contrast, Technical Customer Support Director positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Director as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Director

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$200,684$96.020%
Financial Services$200,684$96.020%
Software & Networking$195,667$94.017%
Energy & Utilities$192,323$92.015%
Internet$192,323$92.015%

Technical Customer Support Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$158,072
Average $167,237/year
$183,822
$13,173
Average $13,936/month
$15,319
$3,040
Average $3,216/week
$3,535
$76
Average $80/hour
$88
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $183,822 $15,319 $3,535 $88
Average $167,237 $13,936 $3,216 $80
25th Percentile $158,072 $13,173 $3,040 $76

Most common benefits for Technical Customer Support Director

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Technical Customer Support Director

Here are companies hiring for Technical Customer Support Director and their salaries, click below for more details.

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FAQ about Technical Customer Support Director

1. What are the responsibilities of Technical Customer Support Director?

Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

2. What are the skills of Technical Customer Support Director

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.)

Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.

3.)

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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