How much does a Technical Customer Support make? The average Technical Customer Support salary is $43,536 as of October 28, 2020, but the salary range typically falls between $38,804 and $48,395. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What does a Technical Customer Support do?
Technical Customer Support
Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.
February 05, 2020
Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.
April 10, 2020
Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.
April 16, 2020
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
April 30, 2020
Manage inbound customer inquiries and issues across multiple channels (phone, email, chat, online community, etc.
May 08, 2020
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
June 12, 2020
Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.
June 15, 2020
Technical Customer Support Salary in Major Cities
This chart shows the salary comparison for Technical Customer Support between major cities. San Francisco City consistently ranks #1 as of October 28, 2020. Click on the chart to see the detail salary data for Technical Customer Support in each city.
Technical Customer Support Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Technical Customer Support Salary by City
Click to see the salary for Technical Customer Support in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $54,421 |
| Washington, DC | $48,465 |
| Miami, FL | $42,383 |
| Chicago, IL | $46,187 |
| Boston, MA | $49,052 |
| New York, NY | $52,374 |
| Dallas, TX | $43,253 |
If you'd like know Technical Customer Support Salary in other cities, then please select a city in
Average Salary Range for Technical Customer Support
Average Base Salary
Core compensation
38804
48395
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Technical Customer Support in 2020?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support in the United States. The base salary for Technical Customer Support ranges from $38,804 to $48,395 with the average base salary of $43,536. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,804 to $49,431 with the average total cash compensation of $43,607.
View Average Salary for Technical Customer Support as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $43,536 | $38,804 - $48,395 |
| Bonus | $71 | $0 - $1,036 |
| Total Pay | $43,607 | $38,804 - $49,431 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Technical Customer Support online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Technical Customer Support, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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Comments about Technical Customer Support
What's the difference between Technical Customer Support Manager and Technical Customer Support?
According to our latest salary estimation on October 28, 2020. The average salary of Technical Customer Support is $43,536, and the average salary of Technical Customer Support Manager is $97,490. The average salary of Technical Customer Support Manager is higher than Technical Customer Support. ( 2020-10-28 salary.com )
I am a Technical Customer Support, which location’s salary is higher, Barnstable, MA or New Britain, CT?
New Britain, CT typically sees higher pay than Barnstable, MA for Technical Customer Support. a Technical Customer Support Salary in New Britain, CT is $47,020 as of October 28, 2020; a Technical Customer Support Salary in Barnstable, MA is $45,910 as of October 28, 2020. ( 2020-10-28 salary.com )
Technical Customer Support Frequently Asked Questions
Why does the salary of a Technical Customer Support vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2020-10-28 salary.com )
What are the Pay Factors for Technical Customer Support?
Salary ranges for a Technical Customer Support can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2020-10-28 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2020-10-28 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: October 28, 2020