Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
September 04, 2021
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
September 12, 2021
Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.
October 03, 2021
Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.
November 08, 2021
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
November 13, 2021
Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.
November 26, 2021
Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.
December 30, 2021