How much does a Technical Customer Support Specialist I make in Kentucky? The average Technical Customer Support Specialist I salary in Kentucky is $58,347 as of April 24, 2024, but the range typically falls between $50,579 and $67,571. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Customer Support Specialist I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Specialist I Salary $43,506 KY April 24, 2024
25th Percentile Technical Customer Support Specialist I Salary $50,579 KY April 24, 2024
50th Percentile Technical Customer Support Specialist I Salary $58,347 KY April 24, 2024
75th Percentile Technical Customer Support Specialist I Salary $67,571 KY April 24, 2024
90th Percentile Technical Customer Support Specialist I Salary $75,968 KY April 24, 2024
25% $50,579 10% $43,506 90% $75,968 75% $67,571 $58,347 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Specialist I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

3.

Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.

Customer Service 21.4%
Futures 1.62%
Transportation 0.98%
Others 76%

Job Description for Technical Customer Support Specialist I

Technical Customer Support Specialist I responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist I utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist I records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Technical Customer Support Specialist I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Specialist I in Kentucky
  • Duties As a IT SPECIALIST (CUSTOMER SUPPORT) - TITLE 32, GS-2210-9, you will install, configure, troubleshoot, and provide maintenance in response to custo...
    - 2 Days Ago
  • Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. They. are the main liaison between our customers,...
    - 1 Day Ago
  • Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. They. are the main liaison between our customers,...
    - 2 Days Ago
  • Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US. Tandem Diabetes Care creates new possibilities for people living...
    - 4 Days Ago
  • Job Description. Job Description. Frost Brown Todd LLP is currently searching for a Technical & Desktop Support Specialist to join our Louisville Office. J...
    - 2 Days Ago

Select a city to view specific salary and bonus information for Technical Customer Support Specialist I

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Location Avg. Salary Date Updated
Location Aberdeen, KY Avg. Salary $55,309 Date Updated April 24, 2024
Location Adairville, KY Avg. Salary $56,301 Date Updated April 24, 2024
Location Adams, KY Avg. Salary $54,627 Date Updated April 24, 2024
Location Adolphus, KY Avg. Salary $57,975 Date Updated April 24, 2024
Location Ages Brookside, KY Avg. Salary $54,131 Date Updated April 24, 2024
Location Albany, KY Avg. Salary $56,425 Date Updated April 24, 2024
Location Alexandria, KY Avg. Salary $60,579 Date Updated April 24, 2024
Location Allen, KY Avg. Salary $54,627 Date Updated April 24, 2024
Location Allensville, KY Avg. Salary $55,681 Date Updated April 24, 2024
Location Almo, KY Avg. Salary $55,309 Date Updated April 24, 2024

Career Path for Technical Customer Support Specialist I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Specialist I, the first career path typically starts with a Technical Customer Support Specialist II position, and then progresses to Technical Customer Support Specialist IV.

Additionally, the second career path typically progresses to Website Operations Support Specialist.

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Technical Customer Support Specialist I Salary in Kentucky
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