1-800-GOT-JUNK? General Manager Salary in the United States
How much does an General Manager make at companies like 1-800-GOT-JUNK? in the United States? The average salary for General Manager at companies like 1-800-GOT-JUNK? in the United States is $91,923 as of June 27, 2024, but the range typically falls between $73,372 and $110,474. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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What does an General Manager do at companies like 1-800-GOT-JUNK??
Results Management and Leadership
- Achieve and Exceed Sales goals by developing and implementing Key Initiatives which positively impact aggressive sales growth
- Work with the Franchise Partner to develop the annual business plans
- Generate reports and review key metrics to make operational decisions
People Management and Leadership
- Manage operations staff, including a team of Truck Team Members
- Oversee training and help to develop employee professional skills in areas such as sales, marketing, customer service, profitability, and safety
- Lead by example, with some time spent on trucks performing junk removal and customer service duties with staff
- Host and conduct team meetings, to review metrics, celebrate wins, and discuss opportunities
- Responsible for all phases of employment for direct reports including recruiting and training new employees; supervising and evaluating staff; providing performance evaluations; updating compensation; and executing discipline and/or terminations
- Ensure all staff are always in appropriate uniform and following all company policies
Operations Management and Leadership
- Supervise and assist in the daily fulfillment of scheduled jobs to ensure on-time service
- Work closely with Franchise Partner to build and implement new systems and processes
- Prepare and maintain employee work schedule
- Ensure compliance with all franchise health and safety requirements
- Maintain inventory of equipment and ensure that proper equipment is used on the job
- Proactively manage the job schedule availability
Brand Awareness and Visibility Management
- Develop and execute monthly brand visibility and neighborhood marketing plans
- Provide input to the Franchise Partner on Marketing and Sales Activities
Customer Management
- Oversee and aid in resolving customer complaints; monitor customer service and provide employees with guidance in resolving escalated complaints
- Remedy all customer concerns
Business Planning and Leadership
- Work with the Franchise Partner to develop key company goals for operations, marketing and profitability
- Maintain business relationships and develop new business connections through local networking
- Liaise with departments at Head Office
- Attend periodic learning and or training events
*Knowledge, Skills and Abilities
College Degree in relevant field preferred
- Valid driver’s license and safe driving record
- Ability to clearly communicate goals and performance manage through coaching
- Proven ability to work with customers in a positive, courteous, and respectful manner
- Proven leader that fosters a positive culture, keeping employees engaged
- Willingness to work a flexible schedule, including varying hours, weekends, and holidays
- Proven decision-making skills and ability to work in a fast-paced environment.
- Physical fitness required. Should be able to perform regular, heavy (up to 70 lbs.) lifting and capable of walking long distances, and perform heavier lifts with a coworker
- Must be knowledgeable of, and comply with, the applicable franchise policies and procedures, as well as all local, state and federal laws and regulations
- Must be extremely organized and proficient at multi-tasking
*Working Conditions
- Short/long distance walking
- Lifting, pulling, managing, and carrying heavy objects
- Work outdoors year-round when needed.
- Work within various residential and commercial properties and disposal facilities
All other duties as assigned
Performance Factors
- Safety and Security
- Holds regularly recorded safety meetings
- Trains all crew on safety behaviors
- Ensures coworkers, truck, tools, cash, and receipts are secure
- Manages incidents to reduce costs
- Entrypreneurial Metrics
- Achieves assigned goals for the following metrics:
- Average Job Size
- On Site Conversion
- Revenue per Hour (RPH)
- Customer Complaints
- Cost of Goods (COGs) Controls
- Employee Development
- Effectively trains all new hires with the TTM Training program
- Tracks all development and certifications of crew
- Coaches employees for success
- Performs scheduled performance reviews for all crew
- Exceptional Customer Service
- Executes all Quality Focus Areas
- Trains crew to consistently deliver all standards of Value Based Service
- Trains crew to deliver exceptional customer experience
- Employer of Choice
- Provides a positive employment experience
- Recognizes great performers
- Communicates effectively to all crew
- Leads by example
- Values crew opinion and creates open forums of communication
- Drives engagement through inclusion of crew in process and deliveries
- Sets appropriate pay and compensation standards
A-Player Factors
- Always offers additional help to crew and customers when appropriate
- Takes the time to coach individuals for success
- Surprises crew with moments of appreciation
Communicates effectively
- Holds consistent and effective morning meetings
- Maintains a communication board
- Partners with Sales Center Agents to assist the customers’ needs.
- Listens and understands customers’ needs
- Works well with other Franchise General Manager’s
Plays to win
- Monitors and strives for optimal Sales and sales per hour
- Happy to take add-ons to ensure that the customer is taken care of and the business prospers
- Always ensures open capacity and ability to take add-ons
Challenges the status quo
- Looks for ways to improve daily operations
- Is creative in solving problems
- Finds alternatives to daily challenges
Gets it
- Manages COGs without sacrificing revenue growth
- Understands the value of our service and is passionate about our service, our company, our customers and our people
- Respects customers’ time, property and opinion
- Engages with potential dissatisfied customers before leaving a job
- Knows that the customers experience will never exceed the employee's experience
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Understand the total compensation opportunity for General Manager at companies like 1-800-GOT-JUNK?, base salary plus other pay elements
Average Total Cash Compensation
Includes base and annual incentives
The chart shows total cash compensation for the 1-800-GOT-JUNK? General Manager in the United States, which includes base, and annual incentives can vary anywhere from $73,372 to $110,474 with an average total cash compensation of $91,923. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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About 1-800-GOT-JUNK?
1-800-GOT-JUNK? is a franchise-based, full-service junk removal company dedicated to helping people reclaim the space in their homes and businesses. A pioneer of professional junk removal, 1-800-GOT-JUNK? has set the standard for exceptional customer service. Friendly, uniformed drivers call customers in advance, arrive on schedule, haul junk away from where it's located, and provide a full clean-up. Items we remove include things that garbage collectors typically do not take, including: household furniture and electronics, clothing, renovation debris, and assorted junk. Commercial customers i
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