1-800-GOT-JUNK? General Manager Salary in the United States

How much does an General Manager make at companies like 1-800-GOT-JUNK? in the United States? The average salary for General Manager at companies like 1-800-GOT-JUNK? in the United States is $90,939 as of January 26, 2024, but the range typically falls between $72,567 and $109,310. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does an General Manager do at companies like 1-800-GOT-JUNK??

Results Management and Leadership
  • Achieve and Exceed Sales goals by developing and implementing Key Initiatives which positively impact aggressive sales growth
  • Work with the Franchise Partner to develop the annual business plans
  • Generate reports and review key metrics to make operational decisions
People Management and Leadership
  • Manage operations staff, including a team of Truck Team Members
  • Oversee training and help to develop employee professional skills in areas such as sales, marketing, customer service, profitability, and safety
  • Lead by example, with some time spent on trucks performing junk removal and customer service duties with staff
  • Host and conduct team meetings, to review metrics, celebrate wins, and discuss opportunities
  • Responsible for all phases of employment for direct reports including recruiting and training new employees; supervising and evaluating staff; providing performance evaluations; updating compensation; and executing discipline and/or terminations
  • Ensure all staff are always in appropriate uniform and following all company policies
Operations Management and Leadership
  • Supervise and assist in the daily fulfillment of scheduled jobs to ensure on-time service
  • Work closely with Franchise Partner to build and implement new systems and processes
  • Prepare and maintain employee work schedule
  • Ensure compliance with all franchise health and safety requirements
  • Maintain inventory of equipment and ensure that proper equipment is used on the job
  • Proactively manage the job schedule availability
Brand Awareness and Visibility Management
  • Develop and execute monthly brand visibility and neighborhood marketing plans
  • Provide input to the Franchise Partner on Marketing and Sales Activities
Customer Management
  • Oversee and aid in resolving customer complaints; monitor customer service and provide employees with guidance in resolving escalated complaints
  • Remedy all customer concerns
Business Planning and Leadership
  • Work with the Franchise Partner to develop key company goals for operations, marketing and profitability
  • Maintain business relationships and develop new business connections through local networking
  • Liaise with departments at Head Office
  • Attend periodic learning and or training events
*Knowledge, Skills and Abilities
College Degree in relevant field preferred
  • Valid driver’s license and safe driving record
  • Ability to clearly communicate goals and performance manage through coaching
  • Proven ability to work with customers in a positive, courteous, and respectful manner
  • Proven leader that fosters a positive culture, keeping employees engaged
  • Willingness to work a flexible schedule, including varying hours, weekends, and holidays
  • Proven decision-making skills and ability to work in a fast-paced environment.
  • Physical fitness required. Should be able to perform regular, heavy (up to 70 lbs.) lifting and capable of walking long distances, and perform heavier lifts with a coworker
  • Must be knowledgeable of, and comply with, the applicable franchise policies and procedures, as well as all local, state and federal laws and regulations
  • Must be extremely organized and proficient at multi-tasking
*Working Conditions
  • Short/long distance walking
  • Lifting, pulling, managing, and carrying heavy objects
  • Work outdoors year-round when needed.
  • Work within various residential and commercial properties and disposal facilities
All other duties as assigned
Performance Factors
  • Safety and Security
  • Holds regularly recorded safety meetings
  • Trains all crew on safety behaviors
  • Ensures coworkers, truck, tools, cash, and receipts are secure
  • Manages incidents to reduce costs
  • Entrypreneurial Metrics
  • Achieves assigned goals for the following metrics:
  • Average Job Size
  • On Site Conversion
  • Revenue per Hour (RPH)
  • Customer Complaints
  • Cost of Goods (COGs) Controls
  • Employee Development
  • Effectively trains all new hires with the TTM Training program
  • Tracks all development and certifications of crew
  • Coaches employees for success
  • Performs scheduled performance reviews for all crew
  • Exceptional Customer Service
  • Executes all Quality Focus Areas
  • Trains crew to consistently deliver all standards of Value Based Service
  • Trains crew to deliver exceptional customer experience
  • Employer of Choice
  • Provides a positive employment experience
  • Recognizes great performers
  • Communicates effectively to all crew
  • Leads by example
  • Values crew opinion and creates open forums of communication
  • Drives engagement through inclusion of crew in process and deliveries
  • Sets appropriate pay and compensation standards
A-Player Factors
  • Always offers additional help to crew and customers when appropriate
  • Takes the time to coach individuals for success
  • Surprises crew with moments of appreciation
Communicates effectively
  • Holds consistent and effective morning meetings
  • Maintains a communication board
  • Partners with Sales Center Agents to assist the customers’ needs.
  • Listens and understands customers’ needs
  • Works well with other Franchise General Manager’s
Plays to win
  • Monitors and strives for optimal Sales and sales per hour
  • Happy to take add-ons to ensure that the customer is taken care of and the business prospers
  • Always ensures open capacity and ability to take add-ons
Challenges the status quo
  • Looks for ways to improve daily operations
  • Is creative in solving problems
  • Finds alternatives to daily challenges
Gets it
  • Manages COGs without sacrificing revenue growth
  • Understands the value of our service and is passionate about our service, our company, our customers and our people
  • Respects customers’ time, property and opinion
  • Engages with potential dissatisfied customers before leaving a job
  • Knows that the customers experience will never exceed the employee's experience
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$72,567 Low Average $90,939 High $109,310

Understand the total compensation opportunity for General Manager at companies like 1-800-GOT-JUNK?, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 1-800-GOT-JUNK? General Manager in the United States, which includes base, and annual incentives can vary anywhere from $72,567 to $109,310 with an average total cash compensation of $90,939. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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