2U, Inc. Operations Specialist Salary in the United States

How much does an Operations Specialist make at companies like 2U, Inc. in the United States? The average salary for Operations Specialist at companies like 2U, Inc. in the United States is $56,757 as of February 26, 2024, but the range typically falls between $47,700 and $65,813. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About 2U, Inc.

Browse other Companies in the Business Services Industry

View 2u, inc. Salary

What does an Operations Specialist do at companies like 2U, Inc.?

Summary of Job:

The Operations Specialist will be responsible for the day to day management of the workplace experience requests as well as data collection and reporting that results from these requests. In addition, the Operations Specialist will support CREW’s adhoc and annual communication. This position reports to the Manager, Systems and Operations Analytics. 

 

Key Role and Responsibilities: 

 

Management of Building and Workplace Experience Requests 

  • Using the ticketing system (Salesforce), assigns building and workplace experience requests to CREW team members
  • Serves as the initial point of contact for all building and workplace experience tickets
  • Follows up with CREW team members to ensure all building and workplace experience requests are completed
  • Supports Workplace Managers by providing regularly scheduled reporting on ticket management and team performance

 

Data Analysis and Insights 

  • Support the development and maintenance of Workplace reports and dashboards 
  • Identify, analyze, and interpret trends or patterns in CREW performance and operations
  • Provide ongoing Workplace reports as determined by Manager, Systems and Operations Analytics or the Workplace leadership
  • Ensure reliability and validity of data by updating incomplete records, ensuring consistent record storage, and ensuring data is easily accessible to team stakeholders.

 

Systems Administration and Data Management Tools 

  • Identify process improvement opportunities for the workplace team based on team KPI’s 
  • Collaborate with CRM and other teams to improve system functionality as lead by Manager, Systems and Operations Analytics
  • Assist with training of CREW new hires and provisioning in CREW systems 
  • Special projects as assigned by Manager, Systems and Operations Analytics

 

Communication 

  • Draft and edit team communications as needed as well as part of the annual CREW Communications calendar
  • Edit content on location pages and CREW department page of 2Universe to ensure current and thorough information 
  • Identify opportunities for communication including emails, 2Universe posts, digital signage, and more to support CREW team goals 
  • Analyze metrics from digital communications channels to identify trends of reader engagement 

 

Other duties as assigned 

 

Education and Experience:

  • Bachelor's Degree required 
  • Experience using a facility ticketing portal or Salesforce
  • Excellent written and oral communication skills
  • 2-4 years of customer service experience
  • Experience in a large office environment or supporting multiple locations

 

Other Attributes That Will Help You in This Role and at 2U:

  • A positive attitude and a focus on teamwork
  • Excellent work ethic
  • Good organization skills
  • Eye for detail and creativity
  • Ability to work in a fast-paced environment
  • Flexible and able to multitask, switch priorities as needed within a collaborative environment

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer. 

Benefits

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Tuition reimbursement program
  • Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 9 months of employment
    • holidays that include a winter break from Christmas through New Year and more!

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

[LA-based positions]

2U will consider qualified job applicants with criminal histories in a manner consistent with applicable law, including Los Angeles' Fair Chance Ordinance.

Check out Operations Specialist jobs in Ashburn, Virginia

Business Operations Specialist III (Budget)

Kent, Campa and Kate Inc. - Arlington, VA

Business Operations Specialist

MIRLOGIC SOLUTIONS CORPORATION - Cape Charles, VA

$47,700 Low Average $56,757 High $65,813

Understand the total compensation opportunity for Operations Specialist at companies like 2U, Inc., base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$47,700
$65,813
$56,757
The chart shows total cash compensation for the 2U, Inc. Operations Specialist in the United States, which includes base, and annual incentives can vary anywhere from $47,700 to $65,813 with an average total cash compensation of $56,757. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for 2U, Inc. Operations Specialist
Advanced Technology Leaders Inc - Fort Lee , VA
The Operations Specialist at the Brigade/Battalion level will coordinate daily operations as well as training events; maintain calendars and training briefs; process taskings and routine reports ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 22 days ago
George Mason University - Fairfax , VA
The purpose of the Operations Specialist is to monitor and control access to the facility that houses critical IT infrastructure at the university. The position also coordinates support for outages ...
The Washington Post - 54 days ago
Cambridge International Systems Inc - Virginia Beach , VA
Cambridge International Systems, Inc. has a full-time Operations Specialist opportunity available based in Virginia Beach, VA. DOD Top Secret clearance required/desired; Proof of US citizenship is ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 48 days ago
Trinity Property Consultants - McLean , VA
This is an onsite/in-office position. This team member will be based out of our Regional East Coast Office located in McLean, Virginia. Trinity Property Consultants is looking for passionate ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago
National Reconnaissance Office (NRO) - Chantilly , VA
The Administrative Support Specialist will serve as an administrative officer to a NRO Directorate ... Participates in the management of daily support operations for the organization. * Support the ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 4 days ago
Rivanna Medical, Inc. - Charlottesville , VA
RIVANNA is seeking a dynamic and versatile Human Resources Administrative Specialist to join our ... Undertake a range of administrative duties to uphold the efficient operation of the office ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst