6 DEGREES HEALTH Client Support Specialist Salary in the United States

Are you sick of waiting for the government to fix healthcare costs? Are you committed to being on the front line of change?

6 Degrees Health is looking for trailblazers who are action-oriented, respond positively to pressure situations, and have the ability to persuade with critical and creative thinking. You will be in the driver’s seat to forge your own future and be provided empowering opportunities to influence the trajectory of the Company.

Our employees enjoy many benefits including a comprehensive health plan, unlimited PTO, on-site fitness center, peer-to-peer recognition, and a casual work environment.

We are disrupting healthcare one dollar at a time. Join our movement as a Client Support Specialist.

Job Responsibilities

- Support a culture that is consistent with 6 Degrees Health values and beliefs.

- Participate in new plan implementations and conference calls with active plans

- Work with clients to openly discuss issues and take appropriate actions, involving other team members and departments as necessary

- Educate clients on 6 Degrees Health processes and maintain appropriate expectations

- Proactively reach out to clients to gauge satisfaction, highlight successes, and identify potential problems before they become pain points

- Effectively communicate with clients to obtain necessary information and provide regular updates

- Coordinate standard monthly reporting and other client reports as necessary

- Track client issues and all communication in online CRM system, spreadsheets, etc.

- Communicate with clients to provide information and direct settlement decisions

- Research MediVI to gather information to educate clients of payment options

- Adhere to patient confidentiality requirements and other company policies

- Work in conjunction with others on the Operations Team to ensure the satisfaction of both Plan and members, resulting in retention

- Other responsibilities or projects as assigned

- This position is based in our office located in Hillsboro, OR. 

Benefits

- Competitive Compensation

- Medical, Dental, Vision and Other Outstanding Ancillary Benefits

- Training and Development Opportunities

- Paid Holidays

- Unlimited Paid Time Off

Minimum Requirements

- Education:

o High School Diploma or equivalent

o College Degree or equivalent work experience preferred

- Experience:

o 2 years of customer service experience required

o 2 years of account management experience preferred

o Healthcare background preferred but not required.

- Special Skills:

o Excellent project and time management skills.

o Proven organizational and prioritization skills with an ability to operate in ambiguous situations

o Demonstrates ability to quickly learn to adapt to new ideas and processes

o Ability to maintain accuracy and efficiency standards consistently

o Ability to effectively adapt to a dynamic environment