6 DEGREES HEALTH Intake Specialist Salary in the United States

6 Degrees Health is bringing equity and fairness back to healthcare reimbursement by utilizing data and technology, including our own software platforms.  Our team of industry experts work with health plans to make the most of their healthcare dollars, which allows them to pass along the savings back to their members.  With positive change comes growth, so we are currently seeking a Support Services Intake Specialist to join our fun, fast-paced office in the Hillsboro area.

Due to the anticipated growth, 6 Degrees Health is looking for the right candidate to join our team as a Support Services Intake Specialist at our Hillsboro, OR location.  This position is responsible for data entry, routing of messages, and setting the team up for success. The ideal candidate will be detail oriented, organized and provide world-class customer service.  

• Support a culture that is consistent with 6 Degrees Health values and beliefs.
• Answer incoming calls to the Support Service work group and determine appropriate course of action
• Enter new cases into our tracking software with a high degree of accuracy
• Monitor Support Services group email and voicemail, forwarding messages to appropriate Specialist
• Run reports and send to clients
• Effectively communicate with members to obtain necessary information and explain processes
• Track member issues and all communication in online CRM system, spreadsheets, etc.
• Adhere to patient confidentiality requirements and other company policies
• Work in conjunction with others on the Operations Team to ensure satisfaction of both Plan and members, resulting in retention
• Other responsibilities or projects as assigned

• Medical, Dental, Vision and Other Outstanding Ancillary Benefits
• Training and Development Opportunities
• Paid Holidays
• Unlimited Paid Time Off

• Mental:
  • Must have the ability to read and understand various procedural documentation.
  • Ability to enter data on multiple cases while maintaining a strong attention to detail. 
  • Strong internal and external communication skills, both verbal and written.
  • Must be able to manage inbound and outbound calls with confidence and compassion.
• Physical:
  • Must have the ability to lift over 20lbs during a scheduled work shift.
  • Must be willing and able to work a 5-day schedule and additional hours beyond regularly scheduled shift to cover vacancies, if necessary.
  • Must be able to sit or stand for two hours at a time.
• Equipment Used:
  • Must be able to operate computers and phones to support position requirements. 
  • Strong Microsoft Office Skills a must, Apple product proficiency preferred.

• Education:
  • High School Diploma or equivalent
  • College Degree or equivalent work experience preferred
• Experience:
  • 2 years customer service experience required
  • 2 years data entry experience preferred but not required
  • Healthcare background preferred but not required.
• Special Skills:
  • Excellent project and time management skills.
  • Proven organizational and prioritization skills with an ability to operate in ambiguous situations
  • Demonstrates ability to quickly learn adapt new ideas and processes
  • Ability to maintain accuracy and efficiency standards consistently
  • Ability to effectively adapt in a dynamic environment