ABRIGO Support Analyst Salary in the United States

How much does a Support Analyst make at companies like ABRIGO in the United States? The average salary for Support Analyst at companies like ABRIGO in the United States is $72,646 as of November 27, 2023, but the range typically falls between $57,098 and $88,194. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does a Support Analyst do at companies like ABRIGO?

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.

The Support Analyst will be the front line for resolving all incoming customer support requests. They will work closely with the senior support team to address technical issues and improve product usability.  The Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. Our Support Analyst are an asset to the brand and must represent the company in a professional and courteous manner. This person will report to our Support Manager.

What You'll Do:

  • Maintain expert domain knowledge in bank and accounting products, as well as any new products
  • Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone
  • Call and communicate with customers about support requests and enhancements 
  • Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction
  • Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues
  • Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website
  • Provide critical feedback and recommendations for process improvement

What You'll Need: 

  • Bachelors degree in Finance, Economics or other related field preferred, but not required
  • 1 years of high volume customer service experience
  • Experience with Salesforce, ZenDesk or other online ticketing platforms a huge plus 
  • High energy, can-do attitude, with commitment to excellent customer service
  • A team player attitude and willingness to learn
  • Excellent verbal and written communication

What You'll Get:

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Unlimited PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.

Check out Support Analyst jobs in Ashburn, Virginia

Analyst, Service Desk

Venture Global LNG - Arlington, VA

$57,098 Low Average $72,646 High $88,194

Understand the total compensation opportunity for Support Analyst at companies like ABRIGO, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABRIGO Support Analyst in the United States, which includes base, and annual incentives can vary anywhere from $57,098 to $88,194 with an average total cash compensation of $72,646. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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