ACCESS: SUPPORTS FOR LIVING Intake Care Manager Salary in the United States

Location: Newburgh, NY

Hours: M-F 9am to 630 pm (occasional weekends)

DESCRIPTION: The Intake Care Manager is responsible for establishing a professional and supportive “first contact” for people referred to care management. The Intake Care Manager conducts initial screenings for services, assesses needs, collects documentation, provides initial support and facilitates other referrals.  The intake care management functions may be performed for clients in a variety of settings including telephonic, in-person or in the community setting.

DUTIES AND RESPONSIBILITIES:

·         Screen and assess individuals referred to Care Management services including but not limited to completing assessments, determining eligibility, coordinating services, developing care plans, delivering care management interventions, appropriate follow up activities and completing all documentation in the expected time frame.

·         Understand and communicate the programs eligibility and admission criteria.

·         Assist individuals with obtaining necessary financial documentation for program enrollment

·         Navigate referrals for program services through intake process, documentation standards and necessary supports

·         Complete mandatory and needs based health assessments to identify client strengths, needs, concerns and preferences through interviewing, observing, and utilization of standardized tools.

·         Demonstrate sound understanding of care management services and relate it to the individual needs/goals.

·         Establish person centered goals and a plan of care with the client and their natural supports/family members.

·         Collect required documentation for program enrollment and scan documents into the EHR upon enrollment.

·         Provide initial care coordination services and interventions by referring, educating, negotiating, and mediating with the client and external providers of client services.

·         Educate clients regarding various state plan benefits, programs, options and services.

·         Conduct intakes in person, including in the field (i.e. in the home, homeless shelters, hospitals, and other outreach locations).

·         Assess households immediate service needs, providing referrals when necessary for immediate services. Provide resource referrals to other agencies/services as needed.

·         Maintain knowledge of regulations (NYS Department of Health), policies, procedures (Health Home and Managed Care Organizations) and workflows (both internal and external).

·         Responsible for accurate and timely completion of all documentation.

·         Complete full intakes and document on Referral Tracking Spreadsheet

·         Reach out and re-engage intakes that resulted in a “No Show.”

·         Maintain professional and ethical manner with all interactions and meet performance, quality, customer service, and coordination standards.

·         Participate in training and staff development opportunities. Actively participate in team meetings and communicate progress and barriers with Care Management program leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

·         Ability to process high volume of work efficiently with a high level of customer service detail. 

·         Excellent written and verbal communication skills, strong organizational and time management

skills, strong interpersonal skills and the ability to handle multiple priorities.  

·         Excellent computer skills and ability to work with Microsoft Office products

·         Knowledge of and ability to relate to populations served by the programs for which we work, client interviewing and assessment skills, knowledge of policies and procedures regarding public assistance programs, ability to develop care plans and service agreements, knowledge of resources, and negotiation, intervention, and interpersonal communication skills.

·         Demonstrates support for the company’s mission, vision and values. 

·         Ability to work independently outside of office setting and conduct face to face assessment visits.

·         Ability to manage multiple priorities with deadlines.

·         Ability to process high volume of work efficiently with a high level of customer service detail. 

·         Ability to meet/work/ communicate with staff, clients, and stakeholders in a variety of settings.

·         Attends staff, team and department meetings.

·         Develops and maintains records, plans and reports.

·         Maintains prompt and regular attendance.

·         Performs related work as assigned.

·         Valid Driver’s License required.

 REQUIRED EDUCATION AND EXPERIENCE:

Education Required:

§  Bachelor’s degree in Health and Human services or related field or

§  Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses or

§  Credentialed Alcoholism and Substance Abuse Counselor (CASAC) or

§  Master’s degree with one year of experience

§  Bilingual (English/Spanish speaking) required

§  Prior experience as a case/case manager preferred

Experience Required:

§  Highly organized with excellent oral and written communication skills

§  Ability to maintain a non-judgmental disposition and communication with a diverse population

§  Effective verbal and written communication skills

§  Proficient technology and computer skills including internet, email, word processing, spreadsheets, electronic health records, and databases. The ability to use technology to communicate effectively and professionally, and organize information.

§  Demonstrated ability to collaborate and communicate effectively in a team setting

§  Ability to maintain effective and professional relationships

§  Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders

§  Ability to work by telephone as well as in person

ALL POSITIONS ARE SUBJECT TO A CRIMINAL BACKGROUND, FINGERPRINTING AND MOTOR VEHICLE REPORT CHECK. 

EEO/AAE/M/F/D/V