AMERICAN SPECIALTY HEALTH Admin Analyst, Appeals & Grievances Salary in the United States

American Specialty Health, Inc. is seeking an Administrative Analyst for our Appeals & Grievances department. The primary purpose of this position is to provide support to the Appeals department.

Responsibilities

·         Provides assistance to the Appeals department.

·         Maintains calendar, schedules meetings, and coordinates meetings.

·         Takes minutes at all meetings associated with the Appeals Department.

·         Responds to calls, correspondence, and email as directed.

·         Sends faxes, formats documents, prepares and sends correspondence, and files documents.

·         Maintains databases and sends weekly reports to various department managers and directors.

·         Establishes specifications for assigned projects including resource requirements, target dates, and results expected. Maintains follow up to ensure timely and accurate completion of assignments. 

·         Performs research to gather necessary information, compiles statistics, and prepares analysis of data.

·         Interacts with department managers and other staff to provide or obtain information and to facilitate group projects.

·         Recognizes unique or problem situations within areas of assigned responsibility.  Researches and formulates solutions in conjunction with the Appeals Department.

·         Prepares spreadsheets, memos, letters, reports, binders, manuals and other documents.

·         Scanning paper files into electronic files to maintain records and documents.

·         Participates in interdepartmental projects and work groups.

·         Assists in special projects such as major mailings or processing backlogs.

·         Provides administrative support to the department, supervisor, and manager.

·         Maintains confidentiality of all reports, files, schedules, databases, and documents.

Qualifications

·         An Associate’s degree or equivalent experience.  If equivalent experience, high school diploma required.

·         2-3 years of progressive experience in customer service, administrative support, and project management. 

·         Computer proficiency in Microsoft Office specifically Outlook, Word, Excel, and Access.

Core Competencies

·         Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

·         Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

·         Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

·         Ability to effectively organize, prioritize, multi-task and manage time.

·         Demonstrated accuracy and productivity in a changing environment with constant interruptions.

·         Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

·         Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects.  Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard.  Ability to lift up to 10 lbs.

Environmental Conditions

Usual office setting.  

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

Please view Equal Employment Opportunity Posters provided by OFCCP here.  

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.