APPIAN CORP Application Support Analyst Salary in the United States

How much does a Application Support Analyst make at companies like APPIAN CORP in the United States? The average salary for Application Support Analyst at companies like APPIAN CORP in the United States is $65,627 as of October 29, 2021, but the range typically falls between $57,918 and $73,335. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About APPIAN CORP

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What does a Application Support Analyst do at companies like APPIAN CORP?

Appian is looking for an Application Support Analyst to provide ongoing maintenance of business applications developed on the Appian platform. In this role, you will gain knowledge of the Appian software and how it is used to automate business processes from CRM to HR and everything in between. You will represent the business applications team and work closely with leaders from all departments to ensure their needs are met. If you’re good at problem solving and have an appetite for learning fast and supporting developers, we want to hear from you.

What you’ll do: 

  • Evaluate issues and support requests reported by end users and providing permanent and workaround solutions
  • Responsible for applying operation break fixes and other proactive maintenance activities to keep applications up and running.
  • Take charge of production problems and coordinate between participating teams and participate in root cause analysis for service failures
  • Handle escalations and provide inputs into backlog grooming with developers and stakeholders
  • Perform proactive maintenance activities in production
  • Maintain documentation as part of issue resolution and look for way to achieve operational efficiency
  • Routinely refresh sandbox environments and perform post refresh procedures
  • Help execute test plans as part of the standard application life cycle and report defects to developers
  • Assist with performing data analysis and corrections using SQL and spreadsheets
  • Work closely with developers during handoff as part of production deployments
  • Help gather requirements and manage scope of day-to-day production requests
  • Provide feedback to Appian’s Engineering team and participate in usability testing for new product features 

About You:

  • You have 1 year of job experience in enterprise application support or related fields.
  • You’re educated, with at least a BS in a related technical field
  • You have a solid foundation of, or love for, technology.
  • You enjoy working with stakeholders to define business processes and gather functional system requirements.  You are creative; you ask why questions and solve the right problems without being given specific directions.
  • You can effectively communicate both technical and non-technical topics with people of various personalities and are not afraid to voice your opinion.
  • You feel empowered and able to cope with change and handle uncertainty by shifting gears comfortably and acting without having the total picture.

Preferred Skills:

  • Understanding of Agile software practices 
  • Preferred experience with relational databases (MySQL or similar) including advanced join queries and database optimization techniques
  • Prior experience with enterprise systems including CRM, HRIS, ERP and their corresponding business domain knowledge
  • Preferred experience consuming REST APIs 

About Us:

Appian is an infrastructure product - not a luxury product. Our customers rely on us for mission-critical business process and case management. There is inherent stability in working for a company providing an enterprise software solution that is solving some of the world’s toughest business problems today. It is Appian's unmatched speed, power, and ease that we are continually improving our internal use and feedback loop with our Product Managers. We are proud to have earned a position on The Washington Post’s “Top Workplaces” list for the last seven consecutive years.

 

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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$57,918 Low Average $65,627 High $73,335

Understand the total compensation opportunity for Application Support Analyst at companies like APPIAN CORP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$57,918
$73,335
$65,627
The chart shows total cash compensation for the APPIAN CORP Application Support Analyst in the United States, which includes base, and annual incentives can vary anywhere from $57,918 to $73,335 with an average total cash compensation of $65,627. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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