ARGUS MEDIA Application Support Analyst Salary in the United States

Job Title:Application Support Analyst

Job Type:Permanent

Reporting Relationship:             Head of Development, London

Location:Houston, Texas

Argus is a fast-growing global B2B media company providing essential information on commodity markets. As a business, we continue to grow and evolve, adding new markets, new services, new delivery options and improved analytical tools. Technology is central to everything we do and as such we have invested heavily in our in-house development teams who deliver industry leading, web-based solutions. The development teams use some of the latest web technologies working on Greenfield projects and applying modern development practices. All projects are run using Agile practices.

Working as part of the Argus technology department in our Houston office, the Application Support Analyst will be an important interface between the UK based engineering teams, product management and customer-facing teams. You will be responsible for triaging incoming support requests, provide prompt responses, analysing the solution options and define a clear route to resolution.

Responsibilities

• Maintain a thorough working knowledge of our applications and support tools
• Manage and prioritize of support issues via Jira, Smartsheets and or other suitable tooling
• Investigate, reproduce and analyse reported internal and customer queries
• Support internal teams and customers through to resolution
• Effectively communicate with internal teams and customers on resolution status and progression
• Manage access to admin and support tools
• Maintain application specific configuration and changes
• Manage the daily web scraping process, and the day-to-day operation of the data pipeline
• Help to identify data anomalies as part of the QA process
• Facilitate regular exchange reporting and data cleansing processes
• Maintain documentation as required in Confluence and SharePoint
• Liasing with other Application Support staff to share knowledge and cover workloads

Essential skills and experience

Essential

• Good problem solving and investigating skills.
• Experience of managing support tickets, communicating status updates and problems clearly, and prioritising workload

• Able to explain technical issues to both technical and non-technical people

Desirable

• Experience of working in an agile development environment
• Experience of JIRA & Confluence
• Good excel and basic SQL knowledge a bonus
• Experience working in a high availability / critical application support role desirable

Working Hours

Please note the standard working hours for this role will be 10.00 – 19.00.

About Argus Media

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.

Argus is an independent media organisation with more than 1,000 staff. It is headquartered in London and has 25 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences.

Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.

Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor.

Benefits

Our rapidly growing, award winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme
• Group medical, dental and vision plans
• Company paid long term disability and life insurance plan
• Group 401(k) safe harbor retirement plan with a 6% company match
• 15 vacation days your first year, which increases up to 25 days
• Subsidized gym membership
• Extensive internal and external training

Apply

If this aligns with your next career move, we’d love to hear from you.

Apply via our website www.argusmedia.com/en/careers/open-positions

Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.