BGRS Manager, Intercultural and Language Salary in the United States

Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world's most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

The Manager, Intercultural and Language Services is responsible for managing external suppliers for Intercultural and Language services and supporting the usage, satisfaction and growth of these services for clients. This position focuses on these product lines globally. This position will coordinate with SCM colleagues, Client Services teams and the Intercultural/Language team.

What You'll Be Doing
 

• Language Supplier Management – manage supplier performance to meet PS score targets, conduct monthly satisfaction reporting and annual performance reviews, address service issues, manage any necessary action plans, coordinate internal training on products and enhancements, handle billing issues, price sheets, and cost analysis, support supplier RFPs and selection, manage contact lists, and systems updates, gather information on Language services for intranet site, marketing materials, and support translation products.
• Intercultural Trainer Network Management – Manage IC Trainer Selection, IC Trainer Onboarding and Contracting with Admin, oversee IC Trainer Performance Management - issues resolution support and annual trainer scorecards, set-up Trainer systems and credentials, address access issues in Novus, GeP, and Sharepoint, and support Trainer Development needs
• Improve Service – manage language service alerts process and alert log, track alerts, insure resolutions of issues are identified and implemented, analyze trends and recommend strategies to improve service
• Support IPS and Client Service teams– serve as language product subject matter expert to answer product questions, recommend solutions and alternate product options, manage process improvements, support IPS team as appropriate
• Support Services Growth – support team strategy for overall growth of penetration and usage for Language services,  increased language referral fees, and increased utilization of managed supplier network; support IC operations Manager and team in incremental growth for Language and translation services
• Reporting – manage language supplier reporting for client, supplier and internal needs, insure systems data is kept up-to-date, insure referral fees are collected and reported, assist with internal reports as needed

What You Bring to BGRS

• BS, BA in related field - Required
• 7+years experience in supply chain management, Intercultural/language, and/or customer service industry, and preferably in relocation- Required
• Experience with complex client needs; strong ability to lead and influence clients; present solutions
• Preferred experience with global mobility issues, services and environment
• Preferred experience with supply chain management
• Experience working with reporting, financial reports, and/or financial analysis
• MS Office suite:  Word, Excel, PowerPoint
• Key Competencies
  • Project management skills
  • Knowledge of intercultural and language training field
  • Strong problem solving/decision making skills
  • Solid communication skills: interpersonal, written and presentation
  • Customer service orientation
  • Strong organizational skills, ability to handle multiple priorities, flexibility
  • Consultative, listening and leadership skills
  • Solid team player
  • Detail oriented
  • Self-directed and proactive, able to take initiative and work independently
  • Ability to work effectively with colleagues of different cultural backgrounds

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.