CARCHEX Customer Support Specialist (Remote) Salary in the United States

CARCHEX is the premier provider of direct-to-consumer automotive products and services including auto warranty and pre-purchase inspections. The Company serves as a consumer advocate throughout all stages of the car buying, selling and ownership process. CARCHEX is an energetic, fast-paced, and growing company looking to add Customer Support Specialist to our team. We are seeking leaders with proven track records who can approach each day with a positive attitude and who thrives in a fast-paced atmosphere!

• Location: Hunt Valley, Maryland (Temporarily 100% remote position)
• Voted amongst the top “50 Best Companies to Sell For” nationally by Selling Power six years straight.
• Eight-time winner of “Best Place to Work” by The Baltimore Sun.
• Protecting automotive consumers for over 20 years and providing exceptional customer service has translated into an A+ Rating with the Better Business Bureau. 

Reporting to the Director of Customer Service, this position is responsible for:

• Demonstrate a passion for excellence when speaking with customers
• Maintain a pleasant, patient and friendly attitude
• Address and resolve customer concerns to achieve first contact resolution
• Ability to identify customer concerns and correct an experience to ensure it is a positive one
• Review, record and organize information into the database
• Assist management in identifying trends to improve our customer experience

Skills and Requirements:

• Strong Customer Service Skills
• Motivated, energetic, and driven person.
• Ability and desire to strive in a team environment.
• Ability to present oneself well over the phone.
• Strong communication skills.
• Ability to persuade and influence others.
• Basic computer skills needed
• Strong organizational skills
• Any automobile mechanical knowledge is a plus but not required

Compensation for Customer Support Specialist:

• Hourly: $16.00
• Paid Training and Vacation
• Excellent benefits; health, vision, dental
• Company 401 (k) at 4% match

If you are willing to succeed and looking to join an established industry leader with a proven sales process.

Apply now!