FREEDOM TRUCK FINANCE Collections Supervisor Salary in the United States

Description

Position: Bilingual Collections Supervisor

Location: Dallas, TX 75251

2019 Dallas/ Fort Worth Winner for the ‘Best and Brightest Companies to Work For’

Bilingual in English and Spanish required

We’re seeking a Bilingual Collections Specialist to Provide excellent and considerate customer service to our dealers, sales and customers. You’ll also participate in performance management and ensure accountability is achieved through monthly one-on-ones and objective goal setting that measures quantity and quality with set time-lines for completion.

What You'll do as a Collections Supervisor:

• Ensure the organization’s collections and risk management strategies are carried out in an effective manner that results in the most profitable and efficient collection and performance of the FTF’s loan portfolio and risk related products

• Follow all collections policies and procedures to ensure collections specialist operates in the most efficient and compliant manner possible in our fast-paced, goal-oriented environment

• Follow repossession and liquidation recommendations and/or decisions on the disposal of any collateral are made with proper compliance to result in the smallest loss possible to the organization

• Ensure all collections strategies, efforts and results provide the proper balance between customer/account retention and problem resolution vs. premature repossession or foreclosure decisions

• Meet targeted daily/monthly delinquency and loss objectives and maintain assigned accounts

• Partner with senior management to develop collections/BK/recovery and professional skills

• Notify senior management of any recognized potential risks

• Actively participate in team or company meetings and events

• Communicate urgent or important information face to face or phone

• Provides and documents performance feedback through side-by-side coaching, performance reviews, mentoring, and goal setting.

• Review collection efforts on delinquent trends daily

• Improve customer satisfaction and call quality by monitoring and providing feedback

• Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace

• Participate in the interviewing of collectors and make hiring decisions

As a Collections Supervisor, you'll also:

1. Follow policies and procedures and ask when questions arise

2. Work to ensure performance is consistently above or at the level expected

3. Resolve customer account problems and disputes such as disputes concerning loan balances, misapplied payments, return checks, credit history, fraud, and incorrect customer information

4. Provide service to customer and employees who have questions

5. When management designates accounts for charge off, prepare customer files for repossession, charge-off.

What You Bring as a Collections Supervisor:

• Bilingual with Spanish required

• Strong speaking and communication skills required

• Bachelor's degree (B. A.) from four-year College or university desired; or three to five years related experience and/or training; or equivalent combination of education and experience.

• Minimum three years or more of similar or related experience.

Perks of working at Freedom Truck Finance:

• Three weeks PTO

• 10 holidays; 1 day being your birthday!

• FTF gives back! All employees receive 4 paid volunteer days per year

• Casual dress code

• 100% Employee only cost is covered for Health Care (Medical, Dental, Vision, Life Insurance/AD&D)

• 401(k) with company matching effective immediately to prepare for your future

About Freedom Truck Finance:

Freedom Truck Finance, based in Dallas, Texas, provides financing, warranty and emergency roadside solutions to independent owner operators. Freedom was founded in 2013, with the goal of transforming the trucking industry through technology-driven systems, data-centric processes and a highly relational model of customer service. Freedom strives to build a platform that encourages our workforce, fulfills the needs of our dealer base, and creates an opportunity for the success of our mutual customers.

Freedom Truck Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Must pass background check and drug screen prior to employment