GLOSSGENIUS Customer Support Expert Salary in the United States

We make powerful software that’s helping beauty and wellness salons and studios manage and grow their businesses through an integrated booking, payments and marketing platform. We're fundamentally changing the beauty industry and disrupting legacy software solutions with its affordable, elegant and easy-to-use solution.

We are a dynamic and quickly growing team on a mission to disrupt the beauty and wellness technology space. Every single day, you will help shape the future of GlossGenius. You will be challenged both creatively and intellectually as you take on important projects in an environment that fosters continuous learning, growth and ownership. We're looking for candidates that resonate with our mission "to help small business owners be more successful and do what they love." If this sounds like you, we want you.

Our customers are the core of our business and we’re looking for a Customer Support superstar who can own enabling these professionals to be more successful with GlossGenius. As a Customer Support Associate, you will be driving customer success and directly impacting business goals. Through calls, email conversations and more, you’ll build strong relationships that persist through (and lengthen) the lifecycle of ur customers

This is a great opportunity if you’re both forward thinking and practical about enabling our customer’s success.

What you'll be doing:

• Learn constantly, starting with mastery of the product by answering support tickets via text, email, phone, and chat
  

• Work with new customers to learn their goals and challenges in order to deliver faster product value through effective ticket responses

• Actively identify potential at risk customers and experiment with ideas to re-engage

• Measure and report the successes and challenges of initiatives

• Design and run customer-facing webinars (in collaboration with the team), including subjects on getting starting and using the GlossGenius effectively

• Improve our existing self-service educational resources and create new resources

Benefits

• This can be a part to full remote opportunity for the right candidate. Preference given to candidates in the Pacific Northwest (Seattle,Bellingham) or NYC area. 

• Flexible PTO, because we want the best of the best, and we know that requires time to recharge
  

• Job type: Full Time

• Salary: Competitive

You’ll be a great fit if:

• You’re an exceptional and engaging communicator both verbally and in writing.
  

• Your favorite moment is when the bulb lights up over a customer's head because you've helped them achieve their goals. You aren't just supporting your customers --you are educating them and enabling their business.

• You have a proven track record of learning and communicating new  technologies.

• You love finding easier and better ways to do things.

• You understand what it means to be part of a rapid growth startup and you're excited to be an integral part of one.

• You have a least 1+ years of experience in customer success (preferably supporting a technology product).

• You are available on Saturday for a full day shift. 

• Empathy is your middle name (okay, not really).