HOME FORWARD Property Manager - Madrona Salary in the United States

1. Direct and/or perform property management marketing activities such as overseeing or showing apartments to prospective residents, processing rental applications and verifying eligibility in accordance with Fair Housing Standards, Home Forward and HUD policies and procedures, maintaining property waiting list database and applicant files, and responding to applicant and/or case manager questions regarding application status.
2. Coordinate and/or perform move-in duties such as ensuring residents execute lease and collecting all monies prior to unit occupancy, completing walk through inspection with residents, explaining responsibilities of lease compliance, property amenities, neighborhood services amenities and resident participation opportunities. Also perform follow up visits with new residents within 60 days after move in to identify, assess and take action on any issues that may impact resident occupancy in a proactive and timely manner.
3. Coordinate efforts to maintain resident occupancy. Meet with residents to identify and assess resident concerns, complaints or grievances.  Refer residents for intervention to internal case management resources and/or refer residents to external social service agencies when appropriate.
4. Coordinate with Resident and Community Services Coordinator(s) (RCSC) and/or GOALS specialist(s) to build community within assigned property.  Plan, organize and participate in events such as field trips, potlucks, holiday events and resident meetings.
5. Monitor resident compliance with lease provisions; investigate and document violations; communicate required remedies to resident and/or resident representative and RSC, community builder, and/or OHI specialist.
6. Oversee annual, interim and zero income eligibility reviews and reports; verify family income, size/composition and program eligibility; confirm rent amount is accurate and consistent with program requirements.
7. Monitor, collect and process rent payments, rent refunds and resident charges; bank deposits; notify accounting department of account activity and discrepancies; enforce collection policies; compile reports detailing collection activities and delinquent rent rolls.
8. Coordinate eviction proceedings for lease violation(s) or for non-payment of rent; ensure eviction related actions and activities are documented and residents receive lease enforcement notices and warning letters in a timely manner; schedule eviction related conferences and meetings and assist legal counsel with case and court processes.

1. Plan, organize, coordinate and oversee a variety of skilled property maintenance activities; utilize the Yardi enterprise system to monitor service requests across properties; evaluate work flow and alter staff assignments accordingly; coordinate the completion of Core related service requests with Core Maintenance Managers.
2. Oversee the preventative maintenance plans for properties. Establish schedules and service delivery methods for preventative maintenance tasks; identify resources needed; review required activities with appropriate staff; allocate resources; ensure the timely creation and completion of related service requests.
3. Perform Quality Control of completed service requests for compliance with Home Forward standards of craftsmanship and UPCS. Address any deficiencies with appropriate staff.
4. Direct weatherization programs at assigned properties; ensure related service requests are completed.
5. Conduct weekly inspections of property interiors and exteriors; make sure department standards are met for cleanliness, appearance and curb appeal; respond to and resolve staff and resident concerns regarding property conditions.
6. Inspect all vacant units at the completion of turnover for compliance with Home Forward and UPCS standards; correct deficiencies as needed prior to resident occupancy.
7. Manage the work of onsite contractors; collaborate with Development and/or Core groups to ensure the completion of contracted maintenance or construction work or projects; coordinate staff assignments related to contracted work.
8. Work with property management staff to ensure that appropriate inventory levels of supplies, parts and materials are maintained on site.
9. Coordinate with the Hiring, Training, and Promotions on trainings for staff,and evaluations of new employees, newly promoted employees, and backfilling employees.

1. Conduct compliance and administrative functions to ensure ongoing compliance with all funding/subsidy streams applicable to the site.  These may include, but are not limited to, Low-Income Housing Tax Credits, Public Housing, Project-based Section 8 subsidy, and Housing .
2. Prepare and administer the budget for assigned properties; manage property-related expenditures; also investigate budget discrepancies and prepare budget variance reports.
3. Conduct housing quality and UPCS inspections to ensure units are maintained in a manner consistent with agency and mandated policies and procedures; interpret and explain housekeeping standards to residents; monitor resident efforts to resolve unsatisfactory conditions; initiate lease violation proceedings when necessary.
4. Prepare reports on vacancies and unit dispositions. Produce and maintain appropriate resident and property related documents, files and records required by HUD and/or agency guidelines and standards; maintain inventory records. Audit resident files and corrects deficiencies in a timely manner; and assist in agency or HUD audits. 
5. Ensure that resident and property needs are met in emergency situations. Maintain and communicate emergency response procedures and on-call schedules.  Respond to after-hours emergency calls to provide guidance or dispatch appropriate maintenance personnel.
6. Supervise, select, train, motivate and evaluate assigned personnel which includes oversee time sheet reporting, providing or coordinating staff training, implementing discipline procedures in accordance with union contracts and Agency policies and practices.
7. Direct employee adherence to safety programs and report hazardous conditions, unsafe work practices, accidents and injuries; also ensure employees are assigned appropriate personal protection equipment; complete and submits incident/accident reports as required.
8. Ensure purchases of goods and services are in accordance with the Agency's procurement policies and procedures; process invoices for payment; also obtain bids and coordinate with procurement to do contracts as required by Home Forward policies.
9. Perform related duties and responsibilities as required.

Knowledge of:

• Principles and practices of property management, leasing, marketing and maintenance management;
• Operations, services and activities of a tax credit, section 8 and/or public housing program;
• Tax credit, section 8 and Public housing program eligibility rules, regulations and guidelines;
• Mandated rules, regulations, policies and procedures governing tax credit, section 8 and public housing rental unit leasing, operations and maintenance;
• Landlord/tenant law;
• Methods and techniques of managing buildings, facilities and grounds in a sustainable and environmentally responsible fashion;
• Operations, services and activities of a comprehensive maintenance program;
• Mandated rules, regulations, policies and procedures governing public housing maintenance;
• Operational characteristics of tools and materials used in building and construction maintenance programs;
• Preventative maintenance programs, principles and activities;
• Community resources available to low-income residents;
• Principles and practices of negotiation, coordination, and conflict resolution;
• Principles of management, supervision, training, recognition, and performance evaluation;
• Principles and practices of project budget development, administration and control;
• Eviction and court practices and procedures;
• Methods and techniques of conducting housing quality inspections;
• Building  codes , Housing Quality Standards, and UPCS and;
• Methods, principles and practices of report preparation;
• Mathematical principles;
• Modern office procedures, methods and equipment including computers and supporting internet, research, word processing, database and spreadsheet applications;
• Pertinent Federal, State and local laws, codes and regulations.

Ability to:

• Exemplify traits that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;
• Oversee management activities for assigned tax credit, section 8 and public housing units and/or maintenance activities;
• Mediate disputes and resolve conflicts;
• Resolve tenant issues in a positive and timely manner;
• Plan property budget, analyze expenditures to ensure compliance with budget, complete budget adjustments when necessary;
• Develop and oversee facilities maintenance programs;
• Supervise, organize, select, train, and review the work of e staff;
• Exercise independent judgment and initiative within established guidelines; 
• Prepare and retain maintenance reports, records and files;
• Interpret and explain Home Forward maintenance policies and procedures;
• Establish, monitor and maintain inventory levels;
• Manage multiple and rapidly changing priorities;
• Maintain a professional demeanor and positive attitude when dealing with coworkers, prospective residents, current residents and the general public;
• Organize, set priorities and exercise sound independent judgment within areas of responsibility;
• Understand, interpret, apply, explain and reach sound decisions in accordance with laws and Home Forward regulations, rules, policies and collective bargaining agreements;
• Gather relevant data, analyze problems, evaluate alternatives and make appropriate decisions and recommendations;
• Maintain highly sensitive and confidential information;
• Conduct housing quality inspections, annual and interim eligibility reviews;
• Prepare clear and concise reports;
• Manage, select, supervise, train and evaluate staff;
• Develop, review and approve completed maintenance work;
• Analyze problems, identify alternative solutions and project consequences of proposed actions and implement recommendations in support of goals;
• Interpret and apply mandated policies, laws and regulations;
• Communicate clearly and concisely, both orally and in writing.
• Communicate and work with individuals and households with multiple, severe and chronic disabilities, mental illness, and diverse social and economic backgrounds;
• Operate office equipment including computers and supporting, internet, research, database, word processing and spreadsheet applications,
• Aptitude and interest necessary to further develop knowledge and abilities.