ICWG Assistant Manager Salary in the United States

Description

Purpose of Job:

The Assistant Site Manager is responsible for assisting the Site Manager with directing the activity of a car wash location through leading and supporting a site team that delivers a quality customer experience.

Responsibilities:

• Direct and supervise employees in the absence of the Site Manager.
• Execute open & close duties and follow designated procedures.
• Assist with training employees.
• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures.
• Address customer complaints in the absence of the Site Manager.
• Escalate customer complaints to the Site Manager when appropriate.
• Assist with cash management in the absence of the Site Manager.
• Be polite and available to address all customer concerns and handle them in a professional manner.
• Always be ready to assist customers with menu options and payment.
• Provide customers with information and benefits of the fast pass program.
• Guide cars onto the track with a focused, pleasant, and competent demeanor.
• Perform visual inspections of the condition of each vehicle prior to entering the tunnel.
• Be proficient with all policies and procedures and able to perform them on a daily basis as needed and ensure the same for all other employees.
• Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized.
• Keep vacuums unclogged, hoses hung properly, and trash cans emptied.
• Work safely and report safety or maintenance issues to management.
• Other duties as assigned.

Qualifications

Skills and Requirements:

• Must be highly energetic, hard-working and goal oriented
• Excellent customer service skills required
• Proven communication and leadership skills are a must
• Must be at least 18 years old
• Degree or certification preferred.

Competency and Personal Attributes:

• Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays
• Previous supervisory experience in a customer service industry
• Proficient with computers including Microsoft Office
• Previous POS systems/cashier experience
• Ability to work outdoors in ALL weather conditions