OMNI HUMAN RESOURCE MANAGEMENT Customer Service Representative – Franchise Customers Salary in the United States

Overview

At Three Dog Bakery, we go all in to produce safe, high-quality, premium pet treats.  We make our treats using carefully selected simple, wholesome ingredients without artificial preservatives, flavors or dyes.  Three Dog Bakery treats are made with love in the U.S.A. in compliance with Global Food Safety Initiative (GFSI) requirements. Our employees are committed to creating innovative, safe, and high-quality products that meet the needs of our four-legged customers and their parents.

• Food/ Drug and Mass – national/regional grocery, pharmacy and mass retailers
• Independent pet – national/regional pet product retailers
• Bakery network – national/international TDB-branded retail bakeries

Three Dog Bakery is hiring a Franchisee Customer Service Representative to serve as a customer resource - delivering efficient, caring and timely information to pet owners and lovers.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Process orders, forms, applications, and requests
• Respond promptly to customer inquiries
• Communicate with customers through various channels (email, phone, weekly newsletter)
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Maintain various records and generate reports for management
• Engage with product development, marketing, and operations teams to maintain strong knowledge of Three Dog Bakery products, services, and capabilities to ensure customer satisfaction
• Keep records of customer interactions, transactions, comments and complaints; assist with data entry across teams to ensure timely, accurate availability of sales, customer, and product information
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process and suggest process improvements
• Ensure customer satisfaction and provide professional customer support

Qualifications

• High school diploma, general education degree or equivalent
• Comfortable using computers, preferably using an ERP such as Sage, MAS90, Great Plains, Dynamics, SAP, or Oracle
• Proficient in Microsoft Office products, particularly Excel
• Experience working with customer support
• Enthusiasm for exceeding customer expectations and passion for our canine companions!

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.