ROCK REGION METRO Operations Dispatcher - Connect Salary in the United States

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Connect vehicle operators. Ensures Connect operations are operating efficiently and adhering to policies and procedures. Assists with customer

ESSENTIAL FUNCTIONS:

• Effectively communicate with drivers via radio & phone
• Plan work assignments and equipment allocations to meet transportation & operation needs.
• Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
• Operate 2-way radio to communicate with Drivers
• Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
• Respond to driver requests for assistance
• Provide customers with scheduling assistance and general information

Job Demands:

Physical and Mental Requirements:

This position requires working various shifts on various days of the week, including holidays and some weekends. Work is primarily performed in an office setting. While performing the duties of this job, the incumbent must: Regularly hear, sit, and reach with hands and arms. Finger and manual dexterity are regularly needed to operate computers and radios. Frequently talk, walk, and use hands to handle or feel objects. Have a high degree of memory and concentration.

Knowledge and Abilities:

A. Knowledge of:

• Traffic laws, ordinances, rules, and driving courtesies involved in transit operations.
• Principles and practices of customer service.
• Dispatching principles and practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Provide on-time and dependable service to the public.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

• Graduation from high school or equivalent.

B. Preferred Prior Experience:

• Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
• Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

• Strong skills with time management and work prioritization.
• Basic computer knowledge and skills. (Managing files, folders, shortcuts, and the use of various software applications).
• Well-versed in Microsoft Office software (Word, Excel, and Outlook.)
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Eligible for a full benefits package that includes health insurance, dental insurance, vision insurance, life insurance, paid sick, paid vacation, paid holidays.