TPX COMMUNICATIONS Inside Sales Agent Salary in the United States

Overview

Inside Sales Agent

General Purpose:

This entry level sales role is responsible for attracting new Customers, therefore adding new revenue to the existing base of TPx customers. The Inside Sales Agent position requires the Agent to achieve a monthly quota of new revenue. Inside Sales Agents are highly focused on a suite of Managed Services featuring the UCx Unified Communications Platform. Reports to (Supervisor/Manager):

Manager, Inside Sales Direct Reports:

None Essential Duties and Responsibilities:

• Adherence to call center availability standards.

• Generate and transmit qualified referrals to internal TPx Sales Organizations.

• Use TPx-provided systems for lead and opportunity management.

• Perform online product demonstrations.

• Advise prospective customers of most suitable company solutions by answering incoming inquiries and responding via outbound calls.

• Influence customers to buy products or service by following existing sales process & a list of prepared profiling & qualifying questions or script.

• Document all profiling information, cross-selling results, marketing activities & transactions in CRM system.

• Maintain sales operations by following policies and procedures, and reporting needed changes.

• Maintain quality customer service by following organization standards in a timely manner. 

• Maintain technical knowledge by attending regular product and solution training,

• Review publications and potentially customer events.

• Contribute to team effort by completing related goals and duties as needed. Peripheral Duties:

• Engage Solution Architect resources for additional discovery and solution design and approval.

• Gather competitive information from opportunities.

• Submit NSRs and ICBs. These indicate the TPx process used to garner special pricing or consideration to close a sale.

• Save, sell and analyze competitive offers.

• Provide training, coaching and lead by example to your new co-workers in order to improve and maintain team’s performance.

• Perform other duties as deemed by Management. Desired Minimum Qualifications:

Education and Experience:

• Graduation from and/or attendance at an accredited four-year college or university.

• Prior Account Management Experience or Customer Service Preferable.

• Any equivalent combination of education and experience. Necessary Knowledge, Skills, and Abilities:

• Excellent oral, written, time management and presentation skills.

• Must be capable of balancing between fulfilling customers’ needs and meeting company expectations and goals.

• Knowledge of computer and word processing systems and programs.

• Experience working in a high-paced telecommunications environment.

• Strong explanation and resolution skills.

• Ability to work under a quota retirement plan.

• Ability to work under pressure and maintain flexibility.

• Ability to learn new processes and procedures and stay current on products services promotions and technology. Special Requirements:

• Must have valid driver license with clean DMV record. Tools and Equipment Used:

• Work computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine. Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Selection Guidelines:

Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.