WATERSHED SECURITY Help Desk Technician Salary in the United States

Company Overview

Watershed Security, a leader in Cyber Security solutions, leverages its vast background in Information Assurance (IA) and provides best value services to government and commercial entities, through sound project management and high caliber personnel.

Job Summary

The Help Desk Technician will be responsible for ensuring the function of all network requirements.

Responsibilities and Duties

• Work under direct supervision and provides support to end users, server or mainframe applications and hardware
• Interact with network services, software systems engineering and/or applications development to restore services
• Simulate and recreate user problems to resolve operating difficulties 
• Recommend system modifications to reduce use problems 
• Develop recommendations and refer complex problems to Leadership 
• Properly escalate and follow through with issues 
• Maintain high level of customer satisfaction 
• Participate in team projects that enhance the quality and efficiency of Help Desk support 
• Drive products to produce web-based development framework and custom parts 

Qualifications and Skills

• Associate degree from an accredited institution in Computer Science, Engineering, or a related discipline
•  One  year of directly related experience executing cyber security within an DOD environment
•  Prior experience with IT ticketing systems such as BMC Remedy or HP Service Manager 
• Knowledge of the principles, methods, and techniques used in vulnerability management and support
• Microsoft/Oracle certification required 
• Security+ CE Certification is required
• Active SECRET DoD clearance

Benefits and Perks

Watershed Security offers outstanding compensation and benefits including company paid medical and dental, short-term disability, tuition reimbursement, 401K plan with a generous match, 15 days of PTO to start and 10 paid holidays per year.

EOE M/F/Disability/Vet