WISTIA Customer Champion Salary in the United States

How much does an Customer Champion make at companies like WISTIA in the United States? The average salary for Customer Champion at companies like WISTIA in the United States is $87,050 as of February 26, 2024, but the range typically falls between $71,889 and $102,210. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About WISTIA

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What does an Customer Champion do at companies like WISTIA?

At Wistia, we strive to find easy, delightful solutions to complicated problems. We build fun relationships with our customers, who span marketing, sales, support, video production, and HR teams in companies of all shapes and sizes. For us, success is helping customers be even more amazing at their jobs than they were before they talked to us.

As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.


Key Responsibilities

  • Answer customers’ questions with timeliness and empathy via email, live chat, phone, and video.
  • Coach new users through the fundamentals of using their Wistia accounts and our product.
  • Troubleshoot technical issues utilizing internal and external resources, testing things out on your own, trial and error, as well as through collaborating with more seasoned team-mates.
  • Contribute to team projects and objectives including help center documentation and updating internal resources.
  • Spot users’ feedback about the product and our support resources, and share their voice with the rest of the team.


Qualifications

  • Prior experience working in technical support or a customer-facing role, familiar with HTML and CSS
  • Adaptable problem solver; self-motivated learner
  • Patient and empathic listener
  • Strong writing skills with a focus on clarity and accuracy
  • Collaborative but able to work independently and manage one’s own time
  • Curious learner who asks questions and seeks out answers
  • Ability and desire to help others learn; going the extra step to ensure understanding


About Wistia
We work hard to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. You can learn more about the type of company we’re building on our blog. Check out our Jobs page to get a feel for our culture and the benefits of working at Wistia.

We want you to grow, contribute, and have fun here! We know the biggest investment we can make is in our employees, so we provide:

  • A competitive salary
  • 401k with 3% company contribution, regardless of whether you make contributions
  • Flexible hours
  • Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
  • Up to 16 weeks paid family leave
  • Flexible vacation and sick leave
  • Transportation subsidies
  • A convenient office just south of Central Square in Cambridge, MA. We're right on the Red Line, surrounded by great restaurants, parks, and even a dog park


Optional Questions

  • What is the last thing you taught yourself? Why did you want to learn it? How did you go about learning it?
  • Think about a product that you use frequently that bothers you. What would you change and why? Don't hesitate to get technical!
  • Describe a time where you received outstanding customer support. What in particular made it stand out above the rest?
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$71,889 Low Average $87,050 High $102,210

Understand the total compensation opportunity for Customer Champion at companies like WISTIA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$71,889
$102,210
$87,050
The chart shows total cash compensation for the WISTIA Customer Champion in the United States, which includes base, and annual incentives can vary anywhere from $71,889 to $102,210 with an average total cash compensation of $87,050. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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