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As of August 01, 2026, the average salary for a Customer Service Coordinator in Massachusetts is $48,169 per year, which breaks down to an hourly rate of $23.
However, a Customer Service Coordinator's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service Coordinator Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $53,507 | $4,459 | $1,029 | $26 |
| Average | $48,169 | $4,014 | $926 | $23 |
| 25th Percentile | $43,916 | $3,660 | $845 | $21 |
IVI America - Waltham, MA
Artius Solutions - Boston, MA
Boston Interiors - Stoughton, MA
Nesco Resource - Tewksbury, MA
A Customer Service Coordinator's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service Coordinator's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Service Coordinator | $42,352 |
| Customer ... Level Customer Service Coordinator | $47,776 |
| Customer ... Level Customer Service Coordinator | $55,941 |
| Customer ... Level Customer Service Coordinator | $62,511 |
| Customer ... Level Customer Service Coordinator | $70,103 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Coordinators. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service Coordinator roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Service Coordinator positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Service Coordinator as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $55,394 | $27.0 | 15% |
| Biotechnology | $52,986 | $25.0 | 10% |
| Energy & Utilities | $52,986 | $25.0 | 10% |
| Healthcare | $52,022 | $25.0 | 8% |
| Pharmaceuticals | $52,022 | $25.0 | 8% |
Understanding how a Customer Service Coordinator's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $53,507 | $4,459 | $1,029 | $26 |
| Average | $48,169 | $4,014 | $926 | $23 |
| 25th Percentile | $43,916 | $3,660 | $845 | $21 |
Ready to take the next step in your career? Browse thousands of current Customer Service Coordinator job openings on our job board. Use the search bar below to find your perfect match.
IVI RMA North America
Waltham, MA
IVI RMA North America | Waltham, MA
Job Description. Job Description. IVI RMA is seeking a full-time Call Center Coordinator to join our growing team. Responsibilities. Manage high volume of ... more
8 Days Ago
Doug Anderson Plumbing And Heating
Billerica, MA
Doug Anderson Plumbing And Heating | Billerica, MA
Job Description. Job Description. Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA. Wa... more
5 Days Ago
Veterinary Emergency Group
Newton, MA
Veterinary Emergency Group | Newton, MA
ABOUT VEGIn 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everyt... more
7 Days Ago
Next Level Performance
Cambridge, MA
Next Level Performance | Cambridge, MA
[Customer Support / Remote] - Anywhere in U.S. / Up to $50,000-yr / Flexible Schedule / Superior Employee Benefits Package - As a Customer Service Coordina... more
8 Days Ago
Next Level Performance
Leominster, MA
Next Level Performance | Leominster, MA
[Customer Support / Remote] - Anywhere in U.S. / Up to $50,000-yr / Flexible Schedule / Superior Employee Benefits Package - As a Customer Service Coordina... more
8 Days Ago
Next Level Performance
Pittsfield, MA
Next Level Performance | Pittsfield, MA
[Customer Support / Remote] - Anywhere in U.S. / Up to $50,000-yr / Flexible Schedule / Superior Employee Benefits Package - As a Customer Service Coordina... more
8 Days Ago
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